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Buy new theme

Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • June 28, 2021 at 3:06 pm #303158

    siddhu
    Participant

    Hello xtemos Team,
    i buy your (woodmart) couple of days and i install in (malkah.net) and change settings in admin panel. Theme are not working properly.
    when i update theme specially (footer section) all of things in frot-end are messed up.
    please guide me how can i resolve this issue.
    if you need creditionals from our side feel free please reply me.
    Thanks
    Siddhu,

    June 28, 2021 at 5:06 pm #303171

    Elise Noromit
    Member

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    Please, provide your site admin access to the private area.

    Please confirm the permit for us to deactivate the plugins not related to the theme and switch to the parent theme for the while of checking what may take up to 15 minutes. Please make the full backup of your site.

    Best Regards

    June 28, 2021 at 7:00 pm #303185

    siddhu
    Participant

    i just installed a new theme so right now we don’t need backup
    also can you please install your original demo content.

    June 28, 2021 at 11:51 pm #303215

    Elise Noromit
    Member

    Hello,

    Please update the theme to 6.1.3 and check the issue, if the problem persists, please let me know I will double check.

    Best Regards

    June 29, 2021 at 10:05 am #303286

    siddhu
    Participant

    can you please send me the theme to 6.1.3.i can upload in our website.

    June 29, 2021 at 10:18 pm #303440

    Elise Noromit
    Member

    Hello,

    Please make the full backup of your site I will upload. Let me know.

    Best Regards

    June 30, 2021 at 12:54 pm #303645

    siddhu
    Participant

    yes do it

    June 30, 2021 at 12:55 pm #303646

    siddhu
    Participant

    once you upload pls let me know

    June 30, 2021 at 5:06 pm #303704

    Elise Noromit
    Member

    Hello,

    I have updated the theme, the problem is caused by HTTP and HTTPS configuration is incorrect: https://domain.com is the actual site URL, however, http://domain.com is used in Dashboard > Settings > General. In this case, it is necessary to configure URLs correctly.

    Best Regards

    June 30, 2021 at 5:18 pm #303706

    siddhu
    Participant

    thanks it works
    you made my day

    June 30, 2021 at 10:08 pm #303746

    Elise Noromit
    Member

    We are always happy to help you, write to us when you have any difficulties or issues with our theme.

    We would be grateful for 5 stars rate on http://themeforest.net/downloads in case you are satisfied with our theme and customer service

    Thank you in advance

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Viewing 11 posts - 1 through 11 (of 11 total)