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Some product swatches wont show up on the shop page

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • July 3, 2021 at 1:54 pm #304328

    henalon123
    Participant

    Hi there, i have a weird issue on the shop page, i recognize that 3 products wont show up the product swatches images when i click them on the shop page, ive attached a screenshot and a link for you to investigate.
    Please help.

    July 3, 2021 at 8:56 pm #304352

    Elise Noromit
    Member

    Hello,

    Please, provide your site admin access to the private area.

    Please confirm the permit for us to deactivate the plugins not related to the theme and switch to the parent theme for the while of checking what may take up to 15 minutes. Please make the full backup of your site.

    Please provide the product URL with the problem.
    Best Regards

    July 4, 2021 at 12:20 am #304363

    henalon123
    Participant

    Yes i confirm. only on 4 product pages in the private area, but you can see the issue on the shop page only, i provided a link for that with a screenshot in the previous message.
    Please help me with this,
    Best Regards.

    July 4, 2021 at 8:38 pm #304424

    Elise Noromit
    Member

    Hello,

    I am checking the category page and I see swatches for all the products https://gyazo.com/2006475ce54ae3140217a0954739ec39

    Please try to clear the site and browser cache and check again and if the problem persists, please provide the screen and which page on the shop page to check.

    Best Regards

    July 5, 2021 at 3:00 am #304459

    henalon123
    Participant

    Hi Elise, please try to click on the swatches and you will see the issue, I attached the screenshot and the page link in the private area,
    Please help

    July 5, 2021 at 11:37 am #304556

    Elise Noromit
    Member

    Hello,

    PLease provide FTP access to the private area.

    Best Regards

    July 5, 2021 at 3:15 pm #304625

    henalon123
    Participant

    ok ive attached the credentials in the private area

    July 6, 2021 at 11:04 am #304781

    Elise Noromit
    Member

    Hello,

    Please add this code to the functions.php of the child theme:

    add_filter( 'woodmart_swatches_cache', '__return_false' );

    Best Regards

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Viewing 8 posts - 1 through 8 (of 8 total)