Home › Forums › WoodMart support forum › Brand Page – Incorrect Header display

Brand Page – Incorrect Header display

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • July 8, 2021 at 2:54 pm #305344

    VyDany
    Participant

    Hello,
    We are having a issue with the generated page to filter brand, in product page when you click on a brand to filter it opens a brand page to the specific brand. This page is unformatted, with the content showing bellow the header.

    Sent a screenshot to help understand.

    I also tried to edit the “Brand” page but i cant find it.

    Attachments:
    You must be logged in to view attached files.
    July 8, 2021 at 6:18 pm #305367

    Elise Noromit
    Member

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    Please deactivate all the plugins not related to the theme, switch the parent theme, and check the issue, If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    if the problem remains, even after the plugins are deactivated, please, provide your site admin access to the private area.

    Please confirm the permit for us to deactivate the plugins not related to the theme and switch to the parent theme for the while of checking what may take up to 15 minutes. Please make the full backup of your site.

    Best Regards

    July 13, 2021 at 1:57 pm #306409

    VyDany
    Participant

    Problem remains, below follows the site admin access.

    July 13, 2021 at 11:43 pm #306473

    Elise Noromit
    Member

    Hello,

    Please make the full backup of your site and update the theme and all the related plugins. The recent theme version is 6.1.4

    Then I will check again.

    Best Regards

  • Author
    Posts
Viewing 4 posts - 1 through 4 (of 4 total)