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Issues when trying to make any change

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  • July 8, 2021 at 9:00 pm #305391

    Lexp
    Participant

    Everything works just fine when I upload the demo. But when I make a change in the theme settings, it is not seen on the website. The icons become square.

    Icons do not appear when you make any changes to theme settings. And what I’m changing is not seen on the web site. When you reload the theme settings, it becomes the same again. I don’t see my changes which I have done before.

    July 8, 2021 at 9:43 pm #305393

    Elise Noromit
    Member

    Hello,

    First of all, please check the Dashboard > Settings > General, there should be the correct site URL: if your site is https://domain.com it should be the same in General with httpS

    If the URL correct, please deactivate all the plugins not related to the theme, switch the parent theme, and check the issue, If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    if the problem remains, even after the plugins are deactivated, please, provide your site admin access to the private area.

    Please confirm the permit for us to deactivate the plugins not related to the theme and switch to the parent theme for the while of checking what may take up to 15 minutes. Please make the full backup of your site.

    Best Regards

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