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Filter in shop area doesn't work and it shows a grey up layer

Viewing 8 posts - 1 through 8 (of 8 total)
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  • July 13, 2021 at 3:36 am #306216

    Rachid
    Participant

    Hi there!

    after the last update, the filter in the shop area doesn’t work and it showed a grey up layer! how can i fix this?

    Thank you

    check private section please

    July 13, 2021 at 6:09 am #306238

    Artem Temos
    Keymaster

    Hello,

    Please, disable all extra plugins, switch to the parent theme, and send us your admin access so we can check what is wrong there.

    Kind Regards

    July 22, 2021 at 6:40 am #308021

    Rachid
    Participant

    This doesn’t work at all please check it and get back ASAP to me

    logins in private section

    July 22, 2021 at 7:05 am #308026

    Artem Temos
    Keymaster

    Hello,

    Please, disable all external plugins temporarily so we can check what is wrong.

    Kind Regards

    July 23, 2021 at 6:38 am #308238

    Rachid
    Participant

    Thank you for the reply

    I can’t disable anything because that’s a live website! however you can try whatever you want in the staging website! the logins are the same and the url is in the private section

    July 23, 2021 at 6:47 am #308242

    Artem Temos
    Keymaster

    Please, disable all external plugins there and switch to the parent theme temporarily.

    July 23, 2021 at 6:48 am #308243

    Rachid
    Participant

    Please read my message! its a live website! I can’t disable anything!

    July 23, 2021 at 6:48 am #308244

    Artem Temos
    Keymaster

    I mean disable this on the staging website that you sent in your last message.

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Viewing 8 posts - 1 through 8 (of 8 total)