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SKU and product code searching

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • July 16, 2021 at 3:12 pm #307171

    Msayda
    Participant

    Hi,

    I am not able to search for products through their SKU or products or barcodes. Only through their description.

    Please advise

    July 16, 2021 at 11:06 pm #307193

    Elise Noromit
    Member

    Hello,

    Have you enabled the option “Search by product SKU” in the Theme Settings > Shop?

    Best Regards

    July 17, 2021 at 12:15 pm #307297

    Msayda
    Participant

    Yes, i have this function turned on.

    July 17, 2021 at 5:36 pm #307321

    Elise Noromit
    Member

    Hello,

    Please, provide your site admin access to the private area.

    Provide the product URL with the SKU that is not found, perhaps it is caused by SKU format.

    Best Regards

    July 18, 2021 at 2:04 pm #307388

    Msayda
    Participant

    Hi,

    Login details attached

    July 19, 2021 at 9:08 am #307487

    Elise Noromit
    Member

    Hello,

    Please make the full backup of your site and update the theme and all related plugsin.

    If the problem persists, contact us we double-check.

    Best Regards

  • Author
    Posts
Viewing 6 posts - 1 through 6 (of 6 total)