cart is not updating the price after install the price role discout

This topic has 13 replies, 2 voices, and was last updated 3 years, 4 months ago by Elise Noromit.

Viewing 14 posts - 1 through 14 (of 14 total)

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July 17, 2021 at 1:51 pm #307306

[email protected]
Participant

hi there i dont know why this happened my website cart not working well . i install the plugin discount rule and make some offer now cart not updating the price correctly but in checkout its working well??
storebeyou.com

July 17, 2021 at 7:44 pm #307335

Elise Noromit
Member

Hello,

Thank you very much for choosing our theme and for contacting us.

We have not tested this plugin with our theme and we cannot guarantee 100% compatibility.

Please make the full backup of your site as well as the Theme settings export and check the issue on the Storefront theme to detect if our theme causes the problem. Storefront is a free theme developed by WooСommerce.

Best Regards

July 25, 2021 at 9:25 am #308580

[email protected]
Participant

i try the Storefront
in Storefront theme the cart is working well there is no any problem
but when i active the woodmart i have again same problem the cart is not update properly .
this is the issue of theme .

July 25, 2021 at 8:36 pm #308631

Elise Noromit
Member

Hello,

Please, provide your site admin access to the private area and describe the actions step by step to reproduce the problem, I have added a product to the cart, went to the checkout did not meet any problems.

Make the full backup of your site and confirm the permit for us to deactivate the plugins not related to the theme and switch to the parent theme for the while of checking what may take up to 15 minutes.

Best Regards

July 26, 2021 at 7:27 am #308691

[email protected]
Participant

hi admin
before install the woo discount plugin the cart is update the price fine but after i make deal buy one get one free the cart is not update price . for example i add one colab dry shampoo in cart it should show me price 41 but its shown me zero when i clicked on checkout i will show me 41 price + Vat means there is problem in cart and as according to you change the theme and check i did . other theme is fine .
solve the problem cart when add one product its should show me full price not zero beacuse there is no offer in single product .

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July 26, 2021 at 8:19 am #308713

Elise Noromit
Member

Hello,

When I try to log in I see this https://gyazo.com/d68c213b1f726eb602a183743c3d28ac Please disable these blocks, as our developers would look in it.

Best Regards

July 26, 2021 at 8:49 am #308720

[email protected]
Participant

deactivated the plugin otp SMS now you can login and check .

July 26, 2021 at 3:17 pm #308844

Elise Noromit
Member

Hello,

I compare the checkout on Storefront and WoodMart and cannot catch the difference: https://gyazo.com/9f834cfa7e6b3189401bb7812d091281 and https://gyazo.com/8fe8e36c52d49ae00790c997ec32d818

When I open the checkout, first I see zero price and then the price appears correctly.

YOu have a very out-to-date theme version, please make the full backup of your site (!!) and update them and all the plugins we will double check.

Best Regards

July 27, 2021 at 7:18 am #308966

[email protected]
Participant

hi there i update the theme and plugin but still the item in cart not shown price . the item in cart is zero price why ???
this is not a problem in checkout its problem in cart .

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July 27, 2021 at 7:22 am #308970

[email protected]
Participant

please check properly . try to understand first as i told u there is problem in cart than why you checking in checkout ?? so check again in cart why the price is zero and make it correct . as soon as possible

July 27, 2021 at 7:55 am #308978

[email protected]
Participant

as u can see in this picture the other theme show me price but in woodmart is shown zero price

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July 27, 2021 at 11:43 am #309053

Elise Noromit
Member

Hello,

I have added a product on the shop page to the cart, then I press “View cart” in the sidebar and I see this: https://gyazo.com/036535479af4b324c789f2317319729a

In the sidebar I see the prices as well: https://gyazo.com/b9caaaac6f15f30a346453c8b9228d0a

I added one more product and I see the prices: https://gyazo.com/3c3662d2b1879884d2b22e222b48a4b4

Please deactivate the cache plugin and test how it works. If the problem still persists,

Please describe the steps in every detail with the screen and how it should be and why. In addition, please contact the plugin support let them look into the problem from their side.

Best Regards

July 27, 2021 at 7:41 pm #309130

[email protected]
Participant

Its solve thanks

July 28, 2021 at 7:50 am #309206

Elise Noromit
Member

You are welcome! We are here to help.

Wish you a wonderful day!
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