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Editor role users can’t edit HTML Blocks with Elementor.

Viewing 15 posts - 1 through 15 (of 15 total)
  • Author
    Posts
  • July 23, 2021 at 1:34 pm #308352

    chefnelone
    Participant

    Hello,

    Editor role users can’t edit HTML Blocks with Elementor. I get a dark screen with Error 500 message.

    I have no problem with the Administrator role. I mean, I can use Elementor in HTML Blocks without problem with a Administrator user role.

    Can you help?

    July 23, 2021 at 1:38 pm #308356

    Artem Temos
    Keymaster

    Hello,

    Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

    Thank you in advance

    July 23, 2021 at 1:45 pm #308362

    chefnelone
    Participant

    Let me know if you need access to my site.

    July 23, 2021 at 1:51 pm #308364

    Artem Temos
    Keymaster

    Yes, please, disable all plugins temporarily and send us your admin access.

    July 24, 2021 at 2:28 pm #308489

    chefnelone
    Participant

    I created a sandbox for you. Once you fix this let me know how to reproduce in production site.

    I attached credentials in the private area.

    Steps to reproduce the issue:
    1) Login with Editor user
    2) Go to HTML Blocks: http://temp10.d523.dinaserver.com/wp-admin/edit.php?post_type=cms_block
    3) Try to edit any Html block with Elementor
    4) You will get this screen: CAPTURE

    If I switch to other Theme the issue is gone. Therefore the issue is related to your theme.

    All plugins are up to date.
    All plugins are deactivated.

    July 26, 2021 at 6:03 am #308668

    Artem Temos
    Keymaster

    Yes, we see the problem. Please, send us your FTP access as well.

    July 26, 2021 at 8:10 am #308705

    chefnelone
    Participant

    Hi,

    FTP credentials attached. Once you fix this let me know how to reproduce in production site. Thanks.

    July 26, 2021 at 8:34 am #308714

    Artem Temos
    Keymaster

    Try to add the following PHP code snippet to the child theme functions.php file to fix this

    add_filter(
	'woodmart_html_block_access',
	function() {
		return 'editor';
	}
);
    July 26, 2021 at 8:38 am #308715

    chefnelone
    Participant

    Hi,

    It worked. Thanks!

    July 26, 2021 at 8:38 am #308716

    Artem Temos
    Keymaster

    Great, you are welcome!

    July 27, 2021 at 3:31 pm #309106

    chefnelone
    Participant

    Hi,

    The snippet worked. Now the editor can edit the page.
    But I have a problem which is that the administrator user can not edit the page.

    If I remove the snippets I go back to the original issue: the Admin user role can edit but the editor user role can not.

    Can you check it please? Can you make sure the new snippet will also work with the ‘shop_manager’ user role?

    July 27, 2021 at 6:23 pm #309122

    chefnelone
    Participant

    All credentials are still valid (wordpress users and FTP access).

    July 28, 2021 at 6:13 am #309171

    Artem Temos
    Keymaster

    Try to replace the previous code with the following one

    add_filter(
	'woodmart_html_block_access',
	function() {
		return 'edit_pages';
	}
);
    July 28, 2021 at 8:04 am #309215

    chefnelone
    Participant

    Worked. Thanks!

    July 28, 2021 at 8:23 am #309220

    Artem Temos
    Keymaster

    Great, you are welcome!

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