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The purchase code is invalid

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  • Author
    Posts
  • July 28, 2021 at 6:12 am #309170

    aftercoma
    Participant

    Hi,

    While updating my template to the newest version, I encountered an error: Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    I attempted to update Woodmart theme by deactivating the code.

    As of right now, I am unable to activate the theme and update the code. Please help me with this problem.

    Regards

    July 28, 2021 at 7:50 am #309207

    Artem Temos
    Keymaster

    Hello,

    Try to do the following to update the theme:

    1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

    2. Go to Dashboard -> Updates and click on Check Again.

    3. Activate the theme with your purchase code again.

    4. Go to Dashboard -> Updates and click on Check Again.

    5. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

    If it doesn’t help, please, send us your purchase code so we can check it.

    Regards

    July 29, 2021 at 6:56 am #309389

    aftercoma
    Participant

    Hi,

    I finally updated the Woodmart theme. Your tips were helpful, thanks.

    Regards,
    Mark

    July 29, 2021 at 7:06 am #309391

    Artem Temos
    Keymaster

    You are welcome!

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Viewing 4 posts - 1 through 4 (of 4 total)

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