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problem with chekout button

Viewing 29 posts - 1 through 29 (of 29 total)
  • Author
    Posts
  • August 4, 2021 at 5:28 pm #310667

    telol1
    Participant

    The chekout button and card button redirect me to home page ..

    August 4, 2021 at 11:42 pm #310712

    Elise Noromit
    Member

    Hello,

    Please make the full backup of your site and check the issue on the Storefront theme to detect if our theme causes the problem. Storefront is a free theme developed by WooСommerce.

    If you see the same on the Storefront, make sure you have all the functional pages, and the Woocommerce has been correctly configured.

    Best Regards

    August 5, 2021 at 3:11 am #310730

    telol1
    Participant

    i did it . It have all the pages . The problem is in libra have 2 cart pages and 2 checount pages . The pages that woocommerce install redirect to the homepage . However the other 2 pages are the correct pages i can’t link them to the buttons

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    August 5, 2021 at 10:39 am #310813

    Elise Noromit
    Member

    Hello,

    As per the screens your Woocommerce pages are in draft status, you need to publish them and have one shopping cart and one checkout page.

    Please follow these steps and check again.

    Best Regard

    August 5, 2021 at 2:09 pm #310856

    telol1
    Participant

    if i publish this page they works for 30 sec and after the same problem redirect to home page.
    i have tried everything . And your ways ! Check photos .

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    August 5, 2021 at 6:17 pm #310886

    Elise Noromit
    Member

    Hello,

    Please make the full backup of your site and check the issue on the Storefront theme to detect if our theme causes the problem.

    Best Regards

    August 5, 2021 at 7:19 pm #310890

    telol1
    Participant

    sorry what do you mean ? Reinstall the demo theme ? or how i can check the issue ?

    August 5, 2021 at 11:45 pm #310913

    Elise Noromit
    Member

    Hello,

    No, please install and activate the Storefront theme and check the issue. You can do it in Dashboard > Themes. As soon as you check, then activate Woodmart theme. If the site is configured correctly you site view would be back as soon as WoodMart is activated, if something is not correct, you will be able to restore the site from the backup.

    Best Regards

    August 6, 2021 at 12:34 am #310916

    telol1
    Participant

    ok ! Is the theme problem i install astra theme and the woocommerce pages was working !

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    August 6, 2021 at 8:45 am #311051

    Elise Noromit
    Member

    Hello,

    Please, provide your site admin access to the private area.

    Make the full backup of your site and confirm the permit for us to deactivate the plugins not related to the theme and switch to the parent theme for the while of checking what may take up to 15 minutes.

    Best Regards

    August 6, 2021 at 12:21 pm #311108

    telol1
    Participant

    ok i have backup on my host server ! go ahead <3 !

    August 7, 2021 at 9:50 am #311263

    Elise Noromit
    Member

    Hello,

    Your site is blocking for logging in. It seems it is blocked by IP

    Please take this IP and add to exceptions so that I could enter the site: 37.115.27.175

    Best Regards

    August 7, 2021 at 10:45 am #311280

    telol1
    Participant

    Hello check the private plz !

    August 9, 2021 at 6:21 am #311508

    Eric Watson
    Participant

    Hello,

    Please add access for this IP:176.98.70.114

    Best Regards

    August 9, 2021 at 11:09 am #311588

    telol1
    Participant

    ok i added access ! 176.98.70.114 and 37.115.27.175

    August 9, 2021 at 11:22 am #311590

    telol1
    Participant

    check the Private Content plz !

    August 10, 2021 at 6:20 am #311749

    Eric Watson
    Participant

    Hello,

    In this situation are you able to provide us your FTP access so we could troubleshoot it and provide you with a solution?

    Best Regards

    August 10, 2021 at 12:51 pm #311848

    telol1
    Participant

    ok check the privet content !

    August 11, 2021 at 8:47 am #311996

    Elise Noromit
    Member

    Hello,

    Our development team has checked and we see you have modified the theme files. Our support is not provided if the files are changed. Most likely this caused the problem.

    Please reinstall the theme and check the issue.

    Best regards

    August 11, 2021 at 8:53 am #311997

    telol1
    Participant

    Plz fix the problem because is the theme problem I haven’t modified nothing I have setup only the theme nothing else and the problem was when I buy it I have spend money and time for this project and this problem destroyed me don’t tell me I have modified the file I didn’t nothing at the theme I am not developer I am designer and I can’t modify the files plz fix this problem !!!!!

    August 11, 2021 at 9:00 am #312000

    telol1
    Participant

    If you thinking I have modified the theme delete everything and setup the theme the problem will not fix I have did it when I buy it is bug plz fix it I am not a developer !

    August 11, 2021 at 1:06 pm #312053

    telol1
    Participant

    i reinstalled but nothing . i sended report to woocommerce as well i can’t understand what happens. if i create 2 card page and 2 checkout page. The pages that are not links with woocommerce wracking however when i link them doesn’t works.

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    August 12, 2021 at 12:41 am #312124

    Elise Noromit
    Member

    Hello,

    Please export all the content by means of Tools > Export/import. Check the file and make sure it is not damaged and downloadable.

    Then export the Theme Settings > Export / Import.

    If you have any text widgets, save them in a separate file and give the title which one.

    Give me the net worpress installation admin access (you provided the host) and advise which builder you use. I will install and you will then upload the content, settings and widtets. Export the header as well.

    Best Regards

    August 12, 2021 at 2:04 pm #312283

    telol1
    Participant

    ok i done the steps ! check Private Content.

    August 13, 2021 at 12:00 am #312326

    Elise Noromit
    Member

    Hello,

    I have disabled the catalog mode, please check how it works now.

    Best Regards

    August 13, 2021 at 12:19 pm #312422

    telol1
    Participant

    i am apologize for my range. I want to say thank you to your team and you . Everything working perfect. It is the best theme i have ever worked before and the support is perfect.Love you !
    I have one more thing . in addition i want to hide 2 buttons check the photo plz !

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    August 14, 2021 at 10:32 am #312549

    Elise Noromit
    Member

    Hello,

    Please add this code to the Theme Settings > Custom CSS > Global:

    body .product-grid-item  .wd-add-cart-icon{
display:none;
}

    Please provide the product page URL where you want to remove the second button.

    Best Regards

    August 14, 2021 at 10:58 am #312560

    telol1
    Participant

    All done . Thank you ! <3 the other button was my fault !

    August 14, 2021 at 6:56 pm #312600

    Elise Noromit
    Member

    We are always happy to help you, write to us when you have any difficulties or issues with our theme.

    We would be grateful for 5 stars rate on http://themeforest.net/downloads in case you are satisfied with our theme and customer service

    Thank you in advance

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