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EMPTY CART WARNING AFTER CHECKOUT – NO THANK YOU page after order

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  • August 10, 2021 at 4:48 pm #311882

    mainman77
    Participant

    Hello, i mke a purchase and it says YOUR CART IS CURRENTLY EMPTY.

    Before proceed to checkout you must add some products to your shopping cart.
    You will find a lot of interesting products on our “Shop” page.

    instead of the THANK YOU PAGE,
    If i USE coupon, THank you page loads.

    please assist.

    August 10, 2021 at 9:57 pm #311911

    Elise Noromit
    Member

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    Please deactivate all the plugins not related to the theme, switch the parent theme, and check the issue, If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    if the problem remains, please provide your site admin access to the private area even after the plugins are deactivated.

    Make the full backup of your site and confirm the permit for us to deactivate the plugins not related to the theme and switch to the parent theme for the while of checking what may take up to 15 minutes.

    Best Regards

    August 11, 2021 at 1:53 am #311939

    mainman77
    Participant

    worked! thank you! Love the theme, have like 6 installs of it..

    August 11, 2021 at 8:55 am #311998

    Elise Noromit
    Member

    We are always happy to help you, write to us when you have any difficulties or issues with our theme.

    We would be grateful for 5 stars rate on http://themeforest.net/downloads in case you are satisfied with our theme and customer service

    Thank you in advance

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