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WOODMART Core Plugin Error (site down)

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  • #313678

    ourbazar
    Participant

    Ourbazar.Shop woodmart theme is installed and some work is done. Suddenly the site starts to slow down and now it is down. After reporting the problem to the hosting provider, they are able to resolve the issue. They say that for a plugin, the name of the plugin is (Woodmart Core). Disabling this plugin keeps the site running and activating it causes problems again. I have activated another theme and my site loads much faster and everything is fine. We request you to give the correct solution to this problem.
    Thanks

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    #313685

    ourbazar
    Participant

    Ourbazar.Shop woodmart theme is installed and some work is done. Suddenly the site starts to slow down and now it is down. After reporting the problem to the hosting provider, they are able to resolve the issue. They say that for a plugin, the name of the plugin is (Woodmart Core). Disabling this plugin keeps the site running and activating it causes problems again. I have activated another theme and my site loads much faster and everything is fine. We request you to give the correct solution to this problem.
    Thanks

    Attachments:
    You must be logged in to view attached files.
    #313691

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    Please deactivate all the plugins except these ones:

    Slider Revolution
    WPBakery Page Builder or Elementor
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    In case, the problem remains, even after all the plugins are deactivated, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. This testing may take up to 15 minutes. You would better make the full backup of your site.

    Best Regards

    #313744

    ourbazar
    Participant

    The Problem “Woodmart Core” plugin.

    #313773

    Hello,

    I have deactivated all the plugins and left theme-related only, including WoodMart Core, in addition, I switched from the child theme to the parent theme: https://gyazo.com/66ffb8d5783e16a8b3a1125d5ea8bcc4

    I am checking the home page and shop page and the site is not down or crashed: https://gyazo.com/24a85b58d9fed1a84a65d3d64f8502b3

    Now I activate the child theme, other plugins, and deactivate the WoodMart core.

    Please replicate my steps: deactivate all the plugins and switch to the parent, and then activate other plugins one by one detection which one conflicts WoodMart Core.

    Perhaps the child theme customization causes the problem.

    Best Regards

Viewing 5 posts - 1 through 5 (of 5 total)