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There is no menu in the header

Viewing 14 posts - 1 through 14 (of 14 total)
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  • August 26, 2021 at 8:29 am #314717

    maciej
    Participant

    Hey, I saw that some pages are not manu – and some are fine. Do you know this problem? I guess that’s a wp-rocket thing.

    Check out this screenshot. There is no menu at the top

    https://drive.google.com/file/d/11TBvIMWpUdqDx910-sxHtZglvG5iN2Uc/view?usp=sharing here, for example, there is no: https://unikatowewnetrze.pl/produkt/stol-ze-starego-drewna/

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    August 26, 2021 at 11:05 am #314738

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please Go to Theme Settings >> Performance and disable the Mobile DOM Optimization.

    Screenshot for Clarification: https://gyazo.com/024144ce3f8e3dbcfc70c98ab78c4fa3

    Then check back.

    Best Regards

    August 26, 2021 at 1:37 pm #314779

    maciej
    Participant

    ok i turned off. I also have 2 of your theme. And something strange happens in the browser Safari.

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    August 27, 2021 at 6:42 am #314861

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    I saw the screenshot you attached.

    This is most likely caused by the header customizations. Please disable all third party plugins and disable all header-related custom code.

    Then check back. If the problem still persists then provide the admin panel login details of the website.

    Best Regards

    August 27, 2021 at 2:05 pm #314954

    maciej
    Participant

    check please – the problem is only on safari 🤷

    August 28, 2021 at 6:40 am #315034

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    You have forgotten to send the Username of the Administrator login. Please send the username as well.

    Best Regards.

    August 30, 2021 at 10:23 am #315370

    maciej
    Participant

    ok.

    August 30, 2021 at 11:24 am #315386

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    I have logged into your website and disabled all Custom CSS located in the Global Custom CSS section and the header navigation start to look normal in the safari browser

    Screenshot for Clarification: https://prnt.sc/1qst8ub

    So this issue is caused by your custom code. Please disable all custom code related to the main navigation and header elements, and check again.

    Regards.
    Xtemos Studios

    August 30, 2021 at 11:46 am #315393

    maciej
    Participant

    I disabled CSS and cleared cache. Still the same.

    August 30, 2021 at 12:10 pm #315402

    Bogdan Donovan
    Keymaster

    To check last changes on your site, make sure you have done the following steps:

    1. Clear cache in WP Rocket plugin or temporary disable WP Rocket cache plugin. (https://docs.wp-rocket.me/article/53-clear-wp-rocket-cache)
    2. Clear cache in Safari browser. (https://clear-my-cache.com/en/apple-mac-os/safari.html)

    Also, you can log in to your site in Safari browser to ignore WP Rocket caching.

    We have done following steps, cleared cache in your cache plugin, clear cache in Safari web browser and now your site header looks normal (video https://gyazo.com/25f8d96609c29cb9faaa2b1e8b923931).

    Kind Regards

    August 30, 2021 at 12:26 pm #315408

    maciej
    Participant

    I logged into the panel via safari and everything is fine. (with my css code) When I cleared the cache on the website and the browser – the error returns.

    August 31, 2021 at 9:41 am #315618

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    The issue is caused by the WP Rocket cache plugin. Please disable the cache plugin then remove the cache folder from the wp-content then check the site. I am sure your issue will be solved.

    Best Regards.

    September 2, 2021 at 8:50 am #315985

    maciej
    Participant

    I did as you asked – and it was good! but after turning on wp-rocket the problem returned.

    September 2, 2021 at 11:28 am #316036

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please check it now after removing the browser and site cache.

    Best Regards.

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Viewing 14 posts - 1 through 14 (of 14 total)