Home Forums WoodMart support forum Buttons aren't working all of a sudden – only some work

Buttons aren't working all of a sudden – only some work

Viewing 9 posts - 1 through 9 (of 9 total)
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  • #316053

    tamaramusa
    Participant

    Most of the buttons on my site aren’t working all of a sudden. I can only see one that’s working. I updated the theme, I don’t know what else to do.

    On the home page only one button works which I’ve shown in a screenshot, all of the other buttons on the menu pages aren’t working.

    Also the buttons on the 3 session pages are off centre even though they are set to be centred.

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    #316081

    Hello,

    Please provide the admin panel login details of the website to check it myself and help you out accordingly.

    Best Regards

    #316082

    tamaramusa
    Participant

    I’d also like to add that I thought maybe because the theme needed to be updated it was having issues, so I tried updating it, it said it can’t update because the licence is registered to proshades.com.au (husbands business), so I purchased a new licence, activated it, put the licence code in the woodmart settings on WordPress, it activated, I went to update and it still said the same message as above. So I had to manually download it and install it to update it. And after all that it is still having problems.

    #316088

    tamaramusa
    Participant

    Also want to add, with all the buttons that don’t work when pressed on the phone or clicked on the pc, if you hold the button down and open on new tab it opens the correct link. Same thing on the pc, you can right click on the button and open new ta . But normal clicking on the buttons isn’t working.

    #316183

    Hello,

    Your issue has been Resolved. Please clear cache and check back.

    Regards.
    Xtemos Studios

    #316185

    tamaramusa
    Participant

    Only the home ones are working, the ones on the following pages still aren’t working.

    And what about how the buttons are not centred to the text on all of the following pages? it is aligned centre to the text on mobile but on desktop it appears off centre.

    https://bumpstobabies.com.au/sydney-newborn-photography/
    https://bumpstobabies.com.au/maternity-photography-sydney/
    https://bumpstobabies.com.au/newborn-photography-sydney/
    https://bumpstobabies.com.au/baby-photography-sydney/

    In addition to the above, https://bumpstobabies.com.au/sydney-newborn-photographer/ the button is also not working…

    Attachments:
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    #316226

    Hello,

    The issue on the buttons not working on the pages you mentioned is due to the wrong Row ID in the button links.

    Screenshot for Clarification: https://gyazo.com/e02c69931ac1b3900c04657e8e6d2a74

    As you can see in the screenshot above the URL if #ENQUIRE but the Row ID is #contact.

    Screenshot for Clarification: https://gyazo.com/6096cbb09ff68d8ef2a14a50ade8d5f6

    Please edit the buttons and set the Row ID accordingly this will fix the issue.

    And for the buttons center issue please provide with some relevant screenshot to check it myself and help you out accordingly.

    Best Regards

    #316228

    tamaramusa
    Participant

    Ok will change them and check again. I added screenshots in the last reply above.

    #316283

    Hello,

    I saw the screenshots you attached.

    Sorry but the buttons appeared to be centered. There are no alignment issues as you mentioned in your screenshots.

    Could you please mark the areas where the issues occur to check it myself and help you out accordingly.

    Regards.
    Xtemos Studios

Viewing 9 posts - 1 through 9 (of 9 total)