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checkout page internal error after updating WoodmartVersion: 6.1.4

Viewing 10 posts - 1 through 10 (of 10 total)
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  • September 3, 2021 at 1:00 pm #316302

    [email protected]
    Participant

    After updating Woodmart Version: 6.1.4, our website is causing below errors.

    1. Unable to checkout, it is showing internal error

    2. Showing other errors as below

    a)Uncaught Error: Call to undefined function update_metadata() in /var/www/html/wp-includes/user.php:1043

    b)Fatal error: Uncaught Error: Call to undefined function add_metadata() in/wp-includes/meta.php:222

    c)Warning: require(/var/www/html/wp-includes/class-wp-block-pattern-categories-registry.php): failed to open stream: No such file or directory in /var/www/html/wp-settings.php on line 300

    d)Fatal error: require(): Failed opening required ‘/var/www/html/wp-includes/class-wp-block-pattern-categories-registry.php’ (include_path=’.:/usr/share/php’) in /var/www/html/wp-settings.php on line 300

    However after updating wordpress file and theme, the website works fine only to 4 to 5 hours and throws the above errors once again.

    September 3, 2021 at 11:30 pm #316359

    Elise Noromit
    Member

    Hello,

    Please confirm the permission for plugins deactivation, switching to the parent or default theme. This testing may take up to 15 minutes. You would better make the full backup of your site.

    Best Regards

    September 4, 2021 at 12:43 pm #316430

    [email protected]
    Participant

    Hello,

    Please test during 12 AM to 6AM IST (India standard time) as this will impact our business.

    Kindly please do not test outside the above mentioned time.

    Further, as we are having issues with our orders everyday at 11 AM, we have to replace core files every time.

    We need this checked and fixed asap please and need your help with the same.

    Please test and tell us how do we avoid this.

    Looking forward for your response.

    Many Thanks!

    September 4, 2021 at 8:18 pm #316479

    Elise Noromit
    Member

    Hello,

    I predict that the issue will require attracting our developer team, they do not work in this time frame. Please consider the option to clone your site and move this copy to a staging platform where we can test and check without touching the live site, as soon as we detect and solve the issue, you will do the same on your site in the best time for you.

    Best Regards

    September 5, 2021 at 4:30 am #316509

    [email protected]
    Participant

    Hello

    Thank you for your reply

    what time (time zone) do you prefer to work?

    September 5, 2021 at 5:32 pm #316583

    Elise Noromit
    Member

    Hello,

    Our developers work from 9.00 am -18.00 p.m (GMT+3)

    Please consider providing a testing platform that would be much convenient.

    Best Regards

    September 6, 2021 at 2:40 pm #316819

    [email protected]
    Participant

    Testing platform

    https://www.eatnoto.co.in

    September 7, 2021 at 12:34 am #316890

    Elise Noromit
    Member

    Hello,

    You need to delete Redux, it has not been used since version 4+

    Then set shipping in Woocommerce > Settings > Shipping you have no shipping methods: There are no shipping options available. Please ensure that your address has been entered correctly, or contact us if you need any help.
    As soon as you set the shipping method your checkout would work correctly, then activate the plugins one by one to detect which one causes the problem.

    Best Regards

    September 7, 2021 at 9:27 am #316951

    [email protected]
    Participant

    Hello

    Thank you for your response.

    Sorry, we do have shipping method option set in the live site however missed to set it up in the test site.(I have now set this up in test site too)

    I have deleted Redux plugin.

    However after deleting Redux plugin, the internal server error still throws up in checkout page.

    Please see the attached screen shot.

    PS: After replacing WordPress core file, the website works fine for next 24 hours however the error pops up same time next day.

    Attachments:
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    September 7, 2021 at 2:53 pm #317029

    Elise Noromit
    Member

    Hello,

    I have placed the order without any problems: https://gyazo.com/1ed1ad43cd6837825dede5bb65e1f743

    Please check now and describe the actions on how to reproduce the problem step by step if any.

    Best Regards

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Viewing 10 posts - 1 through 10 (of 10 total)