Home › Forums › WoodMart support forum › cart is empty and showing number of products

cart is empty and showing number of products

Viewing 16 posts - 1 through 16 (of 16 total)
  • Author
    Posts
  • September 14, 2021 at 8:54 am #318422

    An_Mo15
    Participant

    Hello, I hope you are doing well.
    I have a problem with the cart. When I add an item to the cart and checkout, it works just fine. However, when I add an item to the cart and leave the page for any reason, it shows the number of items I added to the cart, yet a message of an empty cart is shown. I have to add another item for an actual item to appear in the cart.

    Attachments:
    You must be logged in to view attached files.
    September 14, 2021 at 11:52 am #318484

    Artem Temos
    Keymaster

    Hello,

    Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

    Thank you in advance

    September 14, 2021 at 11:57 am #318486

    An_Mo15
    Participant

    Admin access is in the Private Content

    September 14, 2021 at 12:06 pm #318495

    An_Mo15
    Participant

    I am sorry is there a way to check it without disabling all plugins?
    I have customers who are visiting the website.
    Thanks

    September 14, 2021 at 12:06 pm #318496

    Artem Temos
    Keymaster

    Please, keep all external plugins temporarily turned off.

    September 14, 2021 at 12:10 pm #318500

    An_Mo15
    Participant

    Done all plugins are disabled

    September 14, 2021 at 12:40 pm #318510

    Artem Temos
    Keymaster

    There are a lot of additional plugins still active. Please, deactivate them temporarily.

    September 14, 2021 at 12:43 pm #318511

    An_Mo15
    Participant

    Done plugins are disabled

    September 14, 2021 at 12:55 pm #318515

    Artem Temos
    Keymaster

    As we can see, this functionality doesn’t work with the default WordPress theme as well. Something breaks the WooCommerce base JS script. Please, try to deactivate these plugins as well https://gyazo.com/c1fa604c43157a0e3e999c750f249b44

    September 14, 2021 at 1:06 pm #318522

    An_Mo15
    Participant

    I have no clue how to disable them

    Attachments:
    You must be logged in to view attached files.
    September 14, 2021 at 1:27 pm #318530

    Artem Temos
    Keymaster

    Try to rename the folder on your server wp-content/mu-plugins to mu-plugins-1 for example to deactivate them temporarily.

    September 14, 2021 at 1:30 pm #318535

    An_Mo15
    Participant

    done

    Attachments:
    You must be logged in to view attached files.
    September 14, 2021 at 1:48 pm #318542

    Artem Temos
    Keymaster

    Yes, now it works correctly. Please, test it from your side.

    September 14, 2021 at 1:53 pm #318545

    An_Mo15
    Participant

    Perfect. I really appreciate your help.
    What was the problem?

    September 14, 2021 at 2:07 pm #318546

    An_Mo15
    Participant

    This error always appears on the error log
    https://beauty-ca.com/wp-content/uploads/2017/06/wood-o-background.svg?id=215
    I believe it belongs to the WoodMart theme.
    Would you please check it as well?
    Thanks

    September 15, 2021 at 6:10 am #318651

    Artem Temos
    Keymaster

    Hello,

    This image is uploaded to some of your home page sections. You need to walk through all the sections and make sure that you have removed/replaced all images from our dummy content.

    Kind Regards

  • Author
    Posts
Viewing 16 posts - 1 through 16 (of 16 total)