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can't edit or add new products if WPBakery is active

Viewing 10 posts - 1 through 10 (of 10 total)
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  • January 9, 2018 at 2:17 pm #32289

    freerkjan
    Participant

    I just installed the theme and imported the demo-content. When I click on edit product or add new, I get an error 500. If I disable WPbakery, it’s working well, but then VC isn’t working. What can I do?

    Update: not only the products, but all the pages, posts and projects.

    January 9, 2018 at 2:29 pm #32294

    Artem Temos
    Keymaster

    Hello,

    We are glad to know that you considered using WoodMart for your web-site. I hope you will be happy with it.

    500 Internal Error says about some issue on the server and can be caused by different things. Anyway, to understand its nature you need to see your server error logs or enable PHP error display on the website. If you can’t do this, you need to contact your hosting provider for help in this question. Here is an article that may help you understand the error better http://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/

    Kind Regards
    Xtemos

    January 10, 2018 at 10:12 am #32512

    freerkjan
    Participant

    I did a complete new install. WPbakery isn’nt working correctly. Text in editor is white on white background, no VC button.

    php configuration as adviced.

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    January 10, 2018 at 10:14 am #32514

    Artem Temos
    Keymaster

    Seems that you didn’t active the page builder for your products. You can do this in WPBakery -> Role manager -> Post types -> Custom.

    January 10, 2018 at 10:25 am #32524

    freerkjan
    Participant

    Never changed it after the import.

    These are the settings, so it’s activated

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    January 10, 2018 at 10:25 am #32526

    Artem Temos
    Keymaster

    Could you please provide us your admin access so we can check what is wrong there?

    January 10, 2018 at 10:37 am #32537

    freerkjan
    Participant

    Access in private message

    January 10, 2018 at 2:14 pm #32610

    Artem Temos
    Keymaster

    Are you able to give us an access to the PHP error log on your hosting server? We still get 500 Internal Server Error time to time.

    January 11, 2018 at 9:53 am #32792

    freerkjan
    Participant

    It’s working now. On the serverside, the maximum allowed memory was 256 MB. But by default, wordpress’limit is 64 MB. Theme need 128 MB for working correctly.

    I add define( 'WP_MEMORY_LIMIT', '256M' ); to the wp-config.php. Now it’s works like a charm.

    January 11, 2018 at 9:58 am #32794

    Artem Temos
    Keymaster

    OK, great, we are glad that you solved this problem.

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Viewing 10 posts - 1 through 10 (of 10 total)