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thank you page

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  • #323214

    loralora
    Participant

    Hi, can you please tell me how to save the “thank you page” markup?
    Watch the video, when I add text, the page immediately becomes the width of the page, but I want it to remain unchanged. Is it possible?

    #323250

    Hello,

    Please deactivate all the plugins except these ones:

    Slider Revolution
    WPBakery Page Builder or Elementor
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    In case, the problem remains, even after all the plugins are deactivated, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent. This testing may take up to 15 minutes. You would better make the full backup of your site.

    Best Regards

    #323383

    loralora
    Participant

    I did as you recommended on the staging site. It did not help.
    Please watch the video. Below admin rights

    #323463

    Hello,

    I see the problem I have submitted the issue to our development department.

    Meanwhile, you can add the text by means of HTML block. https://gyazo.com/4c7506dc5bf8c105d9a84b050868bf74

    And when you add the HTML block, the page layout and width is not changing: https://gyazo.com/e6d70974bb1e0e14f05ae0bbf6123667

    Best Regards

    #323466

    loralora
    Participant

    thanks, then I will use the block for now.
    the question can be closed
    thanks for the support

    #323510

    You are welcome! We are here to help.

    Wish you a wonderful day!

Viewing 6 posts - 1 through 6 (of 6 total)

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