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Shop not adding to cart URGENT

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • October 16, 2021 at 12:25 pm #325649

    muysbart
    Participant

    Hi, when we want to add to cart a product then nothing happens.
    The issue is with the plugin yith product add ons.

    When using twenty twenty theme all works.

    Please advise.

    October 16, 2021 at 5:25 pm #325700

    Elise Noromit
    Member

    Hello,

    I am trying to add the product to the cart and products are added and I see them in the cart: https://gyazo.com/e9a9805acf037fa4d517f4c1f2896e78

    Please describe the steps to reproduce the problem.

    Best Regards

    October 16, 2021 at 8:27 pm #325724

    muysbart
    Participant

    Hi, it is about the bundled products.

    https://droomkoffertje.be/product/mousy-pink/

    October 17, 2021 at 3:44 pm #325797

    Elise Noromit
    Member

    Hello,

    Please deactivate all the plugins except these ones:

    Slider Revolution
    WPBakery Page Builder or Elementor
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    Best Regards

    October 18, 2021 at 10:27 am #325954

    muysbart
    Participant

    Hi, The issue appears with “YITH WooCommerce Product Add-ons & Extra Options Premium”.
    The issue is between the theme and the plugin.
    We tested everything.

    1. When deactivate “YITH WooCommerce Product Add-ons & Extra Options Premium” all works.
    2. When activate”YITH WooCommerce Product Add-ons & Extra Options Premium” the add to cart does not work.
    3. When using different theme (twenty-twenty) all works.

    So shortly all works but when “YITH WooCommerce Product Add-ons & Extra Options Premium” active not with Woodmart nothing works..

    Plugin builder says “all works when other theme so check with themebuilder”
    You say check with plugin builder.

    So please advise.

    October 18, 2021 at 11:38 am #325987

    Elise Noromit
    Member

    Hello,

    Please try to disable AJAX Add to cart in the Theme Settings > Single product tab.

    If you have any questions please feel free to contact us.

    Best Regards

    October 20, 2021 at 7:42 am #326497

    muysbart
    Participant

    Hi, indeed when deactivating Ajax add to cart all works good.
    How can we fix this so that we still have a popup that shows the shopping cart in right corner?

    October 20, 2021 at 12:33 pm #326598

    Elise Noromit
    Member

    Hello,

    Please navigate to Woodmart > Header builder http://prntscr.com/iyd2pe

    Choose the proper header type (your current) http://prntscr.com/iyd333

    Enter the Cart element http://prntscr.com/iyd3h3 and set the “drop-down”

    Set the same format in the mobile view of your header http://prntscr.com/iyd3v3 check all the elements there.

    If you have any questions please feel free to contact us.

    Best Regards

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Viewing 8 posts - 1 through 8 (of 8 total)