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This topic has 37 replies, 2 voices, and was last updated 2 years, 5 months ago by Elise Noromit.

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October 16, 2021 at 3:09 pm #325681

shopart24
Participant

Hello, the WoodMart theme I purchased in June 21 wont update on my domain WP website?

The website I have using this woodmart theme was built by a developer on his domain/server who used his WoodMart license and now I have migrated on my domain/server I want to use my woodmart license but the theme when trying to update in WordPress says “The link you followed has expired”?

I have downloaded from themeforest.net/downloads the most recent Woodmart installable files but cant get this to work?

Any support on how I can achieve activating my Woodmart purchase would be appreciated!

Kind regards
Gary

October 16, 2021 at 4:27 pm #325692

Elise Noromit
Member

Hello,

Thank you very much for choosing our theme and for contacting us.

You need to enter the ThemeForest account and delete the domains that are no more used, activate your license, and try to update again. Please check this manual: https://xtemos.com/docs/woodmart/update-theme-2/

Best Regards

October 17, 2021 at 2:49 pm #325784

shopart24
Participant

Hello,

Thank you for getting back to me and the forwarding your content with a tutorial for the exact problem we are facing, however unluckily for us following the instructions` the theme will still not update which is frustrating and was hopping you can assist further?

I have attached a snap of the same error even after trying to update several different times and trying to update from different locations!

Really look forward to you reply!

Kind regards
Gary

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October 17, 2021 at 6:57 pm #325819

Elise Noromit
Member

Hello,

Try to do the following to update the theme:

1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

2. Go to Dashboard -> Updates and click on Check Again.

3. Activate the theme with your purchase code again.

4. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

If it does not help, make the full backup of your site and update via FTP https://xtemos.com/docs/woodmart/update-theme-2/

If you need help, provide site admin and FTP access inserting them into the private area below the message area.

Best Regards

October 20, 2021 at 12:29 am #326444

shopart24
Participant

Hi Elise,

Thank you for your reply, however I am now about to try the last FTP option as everything else has failed so far still, and was wondering if you have an option to pay for your tech team to try to solve this instead?

I look forward to your reply.

Kind regards
Gary

October 20, 2021 at 12:41 am #326445

shopart24
Participant

You should be able to gain access from the details below.

Kind regards
Gary

October 20, 2021 at 12:52 pm #326608

Elise Noromit
Member

Hello,

Most likely your theme was taken from a not authorized source, you will need to reinstall the theme manually: delete the pattern theme folder completely and upload the recent version folder. Then activate the theme and activate the license.

If you have any questions please feel free to contact us.

Best Regards

October 20, 2021 at 1:02 pm #326615

shopart24
Participant

Are you able to put me in touch with someone who can resolve this for me, as the developer who I paid to do this has vanished and its probably out of my skill zone?

I look forward to your reply

Kind regards
Gary

October 21, 2021 at 12:09 am #326704

Elise Noromit
Member

Hello,

You have provided only user ID and password to Cpanel, what is the login URL? Please note, when the theme files are deleted, some of the settings may be reset, I will do my best to save all, however, I cannot guarantee and sometimes we have to lose some parts of the settings and recreate them to ensure the correct performance of the site.

Best Regards

October 21, 2021 at 4:27 am #326709

shopart24
Participant

Hi Elise, thank you please go ahead and do your best and again will keep all my fingers crossed!

I have added the links for you in the private content section below.

Much appreciated and I look forward to hearing back from you soon.

Kind regards
Gary

October 21, 2021 at 4:32 am #326710

shopart24
Participant

sorry typo error in last message wrong wordpress url please use these in private content section below

October 21, 2021 at 1:51 pm #326830

Elise Noromit
Member

Hello,

Please check now I have deleted the previous theme and uploaded the recent version.

If you have any questions please feel free to contact us.

Best Regards

October 22, 2021 at 10:29 am #326954

shopart24
Participant

Hi Elise,

Firstly thank you very very much for your support its really appreciated as it great to see things almost back to where we were!

I noticed the child theme we had previously is not active, and by installing and activating it my first question is would this be advisable as this was created by the same developer used or would I need to start building the Woodmart child theme currently available again from fresh in Appearances > Themes?

I was hoping that this might be the reason why some functions and alignments are not working as they were previously but I am very please and grateful to see it almost back to where it was!!!

Also, I have quite a few plugins that need re-installing and was wondering if their are any you would not recommend for the theme?

I have a backup of where we were before your re-install the theme and have access to this host as well if needed, link in the private content section below.

I cant thank you enough for helping out here and I look forward to your reply.

Kind regards
Gary

October 22, 2021 at 11:03 am #326964

Elise Noromit
Member

Hello,

I noticed the child theme we had previously is not active,

You can activate the child theme. If there are any problems, save functions.php separately, then clear the file and add a snippet by snippet checking the site to detect which one causes the problem.

Also, I have quite a few plugins that need re-installing and was wondering if there are any you would not recommend for the theme?

Make the full site backup and install all the plugins you need one by one checking the site to get sure they are all compatible and cause no problems.

If you have any questions please feel free to contact us.

Best Regards

October 22, 2021 at 7:59 pm #327059

shopart24
Participant

Hi Elise,

Thanks again, fuction.php from both sites I have attached below as I am really not sure what snippets we need to keep so if possible could you take another look for me and once this function is resolved I can move on with testing the plugins hopefully?

Kind regards
Gary

October 22, 2021 at 8:04 pm #327061

shopart24
Participant

Hi Elise,

the php files I attached in the last thread just now where blocked so tried zipping as attached below here

Thanks

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October 23, 2021 at 5:53 pm #327170

Elise Noromit
Member

Hello,

I am checking now your site I see that the theme has not been updated.

I have uploaded ZIP and extracted it. I am checking the PHP database to see which URL is inserted in wp-options, and I see that it is the wrong site, there are no wp-tables at all. Please contact the host support and ask them to help you create FTP access for the site we are trying to update.

Best Regards

October 24, 2021 at 9:58 am #327221

shopart24
Participant

Hi Elise,

Thank you for the update and I have created a new ftp access for you, however do you want it to access root or another directory for digitalshopstop.com?

I noticed there is one database with tables called wwwdigitalshopst_1 so I guess this is what is needed?

Hopefully you will be able to access what’s needed as posted in the private section?

I look forward to your reply.

Many thanks
Kind regards
Gary

October 24, 2021 at 8:49 pm #327287

Elise Noromit
Member

Hello,

Please check the credentials I cannot log in, I see a Critical error: Could not connect to the server I tried different ways.

Best Regards

October 24, 2021 at 9:28 pm #327290

shopart24
Participant

Hi Elise, sorry not sure why but I will need to check myself later and can get back to you, however is it the database you need to access as you wont be able to do that through root FTP?

You can access the databases and the root files through cpanel?

Can you explain what you are trying to achieve as I may be able to assist but am more happy for you to do this?

I look forward to your reply

Kind regards
Gary

PS: Where are you based and are you the developer of your Woodmart theme?

October 25, 2021 at 8:36 am #327365

Elise Noromit
Member

Hello,

I need access to WordPress files, folder “Content”

Best Regards

October 25, 2021 at 10:45 am #327412

shopart24
Participant

I have zipped files and attached a link in the private content section where you can access wp-content as shown as an jpg image as well.

I’m hoping this is what you require?

Kind regards
Gary

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October 26, 2021 at 11:56 am #327652

Elise Noromit
Member

Hello,

I compare the screen you have provided with the view I get when I enter CPanel https://gyazo.com/d6ffd85e1db180d2faed812d12e59000

I feel you are giving me the wrong CP panel. Please check and provide FTP or CPanel for the site you have the problem with, I have reuploaded the theme folder several times and I still see the old theme version.

Best Regards

October 27, 2021 at 7:30 am #327852

shopart24
Participant

Hi Elise,

Sorry for any confusion however I have posted in the private section the website that I am trying to get functioning correctly with woodmart theme.

Kind regards
Gary

October 27, 2021 at 7:58 am #327860

shopart24
Participant

Hi Elise,

If you are saying that you have fully installed the theme here https://cloudwebhostingprovider.com/project1/ and is fully functional from there then that is okay as you can continue working from here and then I can try to export to digitalshopstop.com that eventually will be the live site.

Hope this makes sense?

Kind regards
Gary

October 28, 2021 at 11:42 am #328190

shopart24
Participant

Hi Elise,

I really appreciate your support and was wondering if you can just update me?

Kind regards
Gary

October 28, 2021 at 10:00 pm #328333

Elise Noromit
Member

Hello,

I have already uploaded the theme there: https://gyazo.com/0a7c6568ca48d872870b6d0e6b18edd5 you can see the ZIP, I have extracted the theme and checked styles.css: https://gyazo.com/971241acd8344f1e1dab7d398fe9e906

I am checking your site and see the recent theme version: https://gyazo.com/6f7f08b303ded7d627969a7e808f1029

Please clarify how I can help you.

Best Regards

October 29, 2021 at 5:53 pm #328509

shopart24
Participant

Hello,

Thank you very much for support but can you please just clarify which domain you have installed the theme on?

Kind regards
Gary

October 30, 2021 at 12:34 am #328562

Elise Noromit
Member

Hello,

I have installed a new theme on the site you provided in #327852

Let me know if you need another site and give me credentials.

Best Regards

October 31, 2021 at 11:48 am #328736

shopart24
Participant

Hello,

I really cant thank you enough for your support, however maybe just one more thing to fix if possible!

I can see you have installed the child theme, however I have now activated it and am not getting the styles or tables to work as exampled below:

This is the old testing site of which I would like to function as is on the new site below:
https://cloudwebhostingprovider.com/project1/

This is the new live site of which the appearance should be the same as site link above project1:
https://www.digitalshopstop.com/

Otherwise everything else looks fine its just the function of the landing page that I cant get to duplicate?

I have double checked the style and child themes function.php and both to me are looking okay?

If you are unable to support me further I totally understand but was hoping you would be able to help find the solution?

I have attached 2 images hopefully to give a better idea of the issue.

I look forward to your reply!

Kind regards
Gary

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