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Product pictures on the shop page

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  • October 25, 2021 at 5:29 pm #327498

    chri2001
    Participant

    I imported products via xml, the images are not imported but only linked, everything is displayed on the product page but there are no preview images in the shop. Can someone help?

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    October 25, 2021 at 11:29 pm #327523

    Elise Noromit
    Member

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    Please make the full backup of your site and check the issue on the Storefront theme to detect if our theme causes the problem. Storefront is a free theme developed by WooСommerce.

    Best Regards

    October 26, 2021 at 5:49 am #327559

    chri2001
    Participant

    I have installed the storefront and the products are displayed there

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    October 26, 2021 at 7:52 am #327588

    Elise Noromit
    Member

    Hello,

    Please, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. This testing may take up to 15 minutes. You would better make the full backup of your site.

    Best Regards

    October 26, 2021 at 8:21 am #327599

    chri2001
    Participant

    z

    October 26, 2021 at 12:24 pm #327667

    Elise Noromit
    Member

    Hello,

    As soon as I have deactivated the plugin, I saw there is no images in the products: https://gyazo.com/89dac2a4e30d19a7e8fa96162c74872b

    The plugins you upload the images are not supported. You need to find a way to import products with the images in the product page as if you have manually added them.

    I see the same on the Storefront without plugins: https://gyazo.com/9ce6e7acc8c38c324e20c94a4c86ddf2

    Try to import-export products with Tools > Import /Export.

    If you have any questions please feel free to contact us.

    Best Regards

    October 27, 2021 at 7:37 am #327854

    chri2001
    Participant

    I’ve tried different templates, but unfortunately it doesn’t work with woodmart despite the plug-in, the vida xl plug-in is irreplaceable. I am currently uploading the images to the server.

    October 27, 2021 at 9:14 pm #328048

    Elise Noromit
    Member

    Hello,

    You need to upload images to the Media library and then upload them to the product page.

    If you have any questions please feel free to contact us.

    Best Regards

    October 28, 2021 at 2:48 pm #328245

    chri2001
    Participant

    All biders are now in the media gallery, but no change, everything is OK on the product page, only in the shop there are no pictures in the preview, I tried it with 5 other topics and it worked everywhere.

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    October 29, 2021 at 9:00 am #328411

    Elise Noromit
    Member

    Hello,

    Now, when I have deactivated all the plugins, I see images on the shop page: https://gyazo.com/df234e5ed1b70a89db4f9777f64a3c62

    Please deactivate all the plugins except these ones: https://gyazo.com/faf978d34cd7d85c204b4f4126d3f4ee

    Best Regards

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