How Do I Disable The Default Heading & Other Feature When A New Page Is Created

Hi,

I just checked my website and saw what CSS you removed. The CSS you removed or whatever else you disabled were not what we’ve been discussing all this time. I asked you a few days ago why the titles (texts) over the heading images were changed from being smaller in texts to all of a sudden becoming bigger. You then told me I needed to remove the CSS added to it, even though the former developer added CSS to make the texts smaller not bigger. And he did those customization to the titles on the heading images a few months ago. I just recently noticed that the title had gotten bigger again. Now, instead of the titles being much smaller but still all uppercase letters, the texts are still big, but now only the first letter of the titles are in uppercase letters.

Also, and most importantly, you made the heading images way smaller than they were before, when we never discussed you touching or removing the CSS for the images. I wanted the heading images on the category pages to be the same heights that they were before, but now they are beyond shorter in heights and all the category page images are cut off in most of the areas that you could hardly see anything.

I don’t mean to be rude, but I just don’t understand why you seem not to understand me most of the times when you respond to the topics I’ve created thus far. In fact, I originally started this topic asking you for help on trying to figure out how to remove the large black heading & the contents for the widgets on the right side of a page that was newly created, because these things usually appear on new pages by default, but the information you kept giving me were not correct or relevant. This is very frustrating and time consuming, and I can’t understand why you just can’t ask another support team member for help if you’re not sure about certain things, especially since I requested that of you before. I hope you understand where I’m coming from. Thanks.

Hi,

First of all, I never asked you to customize anything for me under this topic, so I don’t know why you’re now saying I should hire a developer to configure and customize my site for me, when that’s exactly what I did. I actually paid lots of money to have my website customized the way I wanted it. However, you told me I had to remove multiple CSS for things not necessary or relevant to what I spoke to you about. You removed them, now I’m left now to spend more money again to hire a developer to reset things that shouldn’t be removed in the first place? I even tried to double check with you about what those CSS were for that you were telling me to remove, just to make sure you weren’t misunderstanding or mistaking anything, because you have multiple times in the past. If you go back to the very first post under this topic, you’ll see all the different answers you gave to me about the things I was inquiring about, even to deactivate plugins on my site, when the the settings to those things were there through the theme & in Appearance.

I’ve been spending a lot of money on hiring a developer to fix every little thing on my website, big or small. I just now wanted to try to do some things on my own if I’m able to, especially since I paid for support already, instead of keep spending money to fix everything with a developer. So far I’ve learned a lot and don’t have to keeps spending money developer for certain smaller things in the future.

But anyway, I only encounter these misunderstandings with you, not the other support team members. I spent a lot of time giving you long thorough explanations on the issues over and over again, even sometimes with screenshots, but for some reason nothing helps sometimes, and I tend to spend way longer on topics than I should. I don’t see a need to ask for your help beyond this post, because now I’m left with more things to fix now than I did when I first created this post a week ago.

Hi,

You first sent me a screenshot with CSS codes then told me to remove it. I asked you what it controlled and you later indicated to me that it was related to the titles (texts) on the category pages. And that was because I previously asked you why the titles of the category pages suddenly appeared bigger than they were before. You were checking some things on my website site prior to me noticing it, so I figured you did something that made it that way. By default, the titles in the category pages were huge, so I asked the developer that setup the website to customize the titles to be much smaller, and that was a few months ago. No one worked on the titles on the category pages after then, so it was strange to me that it suddenly got bigger again.

I never asked you personally to remove the CSS. You told me to remove it, so I asked you if anyone could do it, or if I would have to hire a developer to do it. And if anyone could do it, then I would like you to give me the instructions. But anyway, it didn’t really matter whether or not you disabled/removed it, or if it was done by me or a developer. The point was, you shouldn’t have advice for those CSS to be removed in the first place, especially the one with the images. You made the images heights super short, when I never discussed anything with you pertaining to the images at all. You kept telling me to remove CSS all the time without first explaining to me what they were for, and why I should remove them. I had to ask you a few times what were the CSS for that you wanted me to remove.

The last message you sent me earlier today made me really upset, because after I expressed to you that the CSS that you removed for the titles didn’t make the texts smaller, they were still big and the texts were not all uppercase letters like before, which was why I thought you suggested I should remove the CSS in the first place. As well as the fact that you removed the CSS for the images that I never agreed to you doing, and it also had nothing to do with what we talked about prior. You then told me to hire a developer because you don’t customize or configure websites. All you had to do was just re-enabled the CSS back that you removed, instead of responding that way. Again, I never asked you to customize anything, so I don’t know why you keep repeating that you and your support team don’t do customization services. Please show me where I asked you to do that understand this topic? This will be my last response message under this topic. There’s nothing left for me to say, I would only be repeating myself.