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Website down

Viewing 22 posts - 1 through 22 (of 22 total)
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  • November 5, 2021 at 2:54 pm #329826

    cteixeira
    Participant

    Hi!

    After we deleted the theme’s woocommerce categories the site went down, as you can see in the attachements.

    Best regards,
    Cátia Teixeira

    Attachments:
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    November 6, 2021 at 7:07 am #329884

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please check how it works with the default WordPress theme just to check whether the issue is with our theme or not.

    Because the categories are Woocommerce functionality and our theme doesn’t influence.

    Best Regards

    November 9, 2021 at 5:29 pm #330563

    cteixeira
    Participant

    Hello,

    I tried with another default theme and didnt happen.
    I believe that the problem is with your theme.

    November 10, 2021 at 7:30 am #330643

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please deactivate all the third party plugins and tell me then we will troubleshoot with the theme plugins.

    Best Regards

    November 10, 2021 at 8:35 am #330678

    cteixeira
    Participant

    We already tried that and happen’s the same.
    Can you please help us?

    November 10, 2021 at 12:32 pm #330755

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    I did not see any issue, I have deleted the Teste category from the Products >> Categories section and the category was deleted successfully without any error.

    Please share the video of your issue for better understanding.

    Best Regards.

    November 12, 2021 at 10:11 am #331370

    cteixeira
    Participant

    Did you try, after delete all categories, see the frontend?
    We can delete categories. The problem is that website go down.

    November 12, 2021 at 12:07 pm #331419

    Artem Temos
    Keymaster

    Please, send us your admin access so we can check what is wrong there.

    November 16, 2021 at 9:36 am #332188

    cteixeira
    Participant

    Private content below

    November 16, 2021 at 10:11 am #332212

    Artem Temos
    Keymaster

    Please, update the theme to the latest version 6.2.2 and turn off all external plugins temporarily.

    November 16, 2021 at 11:51 am #332241

    cteixeira
    Participant

    We already did that and appeared the error attached

    Attachments:
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    November 16, 2021 at 12:19 pm #332248

    Artem Temos
    Keymaster

    The error says that there is not enough PHP memory limit on your website. Please, contact your hosting provider and ask to increase this parameter to 256MB.

    Kind Regards

    November 16, 2021 at 3:26 pm #332339

    cteixeira
    Participant

    Please check images attached. Website is now all white.

    Attachments:
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    November 16, 2021 at 3:28 pm #332343

    Artem Temos
    Keymaster

    Please, disable all external plugins and send us your FTP access.

    November 16, 2021 at 4:14 pm #332350

    cteixeira
    Participant

    All external plugins are disable.
    Do you need access to cpanel?

    November 17, 2021 at 7:15 am #332438

    Artem Temos
    Keymaster

    We need FTP access to your server to be able to edit your website files. If you don’t have this information, please, contact your hosting provider for help.

    November 19, 2021 at 8:59 am #333059

    cteixeira
    Participant

    Please check private content

    November 19, 2021 at 9:31 am #333064

    Artem Temos
    Keymaster

    It seems to be an infinite loop in some of your menu HTML blocks. Try to remove all HTML blocks from the main navigation dropdowns temporarily via Appearance -> Menus https://gyazo.com/70230f2a713e2bbe3edb8addf344928c

    November 19, 2021 at 3:07 pm #333165

    cteixeira
    Participant

    We can’t find any html blocks in main navigation.
    However we add another menu as main menu and works.

    November 19, 2021 at 3:10 pm #333166

    Artem Temos
    Keymaster

    Check the screenshot I sent you. There, you can see that the HTML block is set as a dropdown for your menu items.

    November 22, 2021 at 1:25 pm #333694

    cteixeira
    Participant

    I cant see the secreeshot

    November 22, 2021 at 2:56 pm #333715

    Artem Temos
    Keymaster

    Here is a screenshot https://monosnap.com/file/qHQLrmfdC6i1GhEqnABv1ZUxWiMRLk

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Viewing 22 posts - 1 through 22 (of 22 total)