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Single product image

Viewing 13 posts - 1 through 13 (of 13 total)
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    Posts
  • November 11, 2021 at 12:22 pm #331135

    Dejan
    Participant

    Hi again,

    regarding the single product changing image size, for desktop and mobile.

    November 12, 2021 at 1:11 am #331301

    Elise Noromit
    Member

    Hello,

    Your issue is not clear enough could you elaborate more details?

    Best Regards

    November 12, 2021 at 12:50 pm #331432

    Dejan
    Participant

    Hi again,

    as you can see in the attached image, the arrows and the “expand-button” is outside of the image itself, I did not have that problem before the update of the site.

    Attachments:
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    November 12, 2021 at 1:42 pm #331447

    Elise Noromit
    Member

    Hello,

    Please update the theme up to 6.2 version as well as all the related plugins. I will check if the problem persists.
    Please, confirm the permission for plugins deactivation, switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards

    November 18, 2021 at 7:37 am #332738

    Dejan
    Participant

    Hello again Elise,

    the theme and plugins are now up to date, but nothing helped with that.

    November 18, 2021 at 9:45 pm #332951

    Elise Noromit
    Member

    Hello,

    Please deactivate the child theme and leave these plugins only: https://gyazo.com/0e76dbd7e1547a8a38cbbadfe8323284

    You will get this result: https://gyazo.com/3f701e2c36afb40e9ebcb150030e8d39

    Please update the theme and all the related plugins to the recent version.

    You have incorrect HTTP and HTTPS configuration: https://domain.com is the actual site URL, however, http://domain.com is used in Dashboard > Settings > General. In this case, it is necessary to configure URLs correctly.

    If you have any questions please feel free to contact us.

    Best Regards

    November 19, 2021 at 8:03 am #333038

    Dejan
    Participant

    Hi again Elise,

    I saw that you changed the HTTP to HTTP, thanks!

    Just a recap, so that I understand the issue when you say activate parent theme, do you mean temporarily? or all the time? because we have added some custom code.

    Do I really need to deactivate all the plugins for it to work or is it up to me to see which of them cause the issue?

    thanks again

    November 19, 2021 at 9:52 am #333078

    Elise Noromit
    Member

    Hello,

    It’s a kind of magic, the HTTPS has changed by itself.

    You need to deactivate all and then activate all one by one just to detect what causes the problem. You will find one or two plugins and would decide to delete them or replace them.

    Best Regards

    December 31, 2021 at 10:55 am #342849

    Dejan
    Participant

    Hi, again Xtemos! 🙂

    I have a question about the gap between the product page and the header (did not have this problem before/-40px).

    Is there any setting for this because I cant edit the shoppages?

    all best

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    December 31, 2021 at 7:54 pm #342907

    Elise Noromit
    Member

    Hello,

    Please provide the page URL with the problem.

    Happy New Year!

    January 5, 2022 at 11:00 am #343543

    Elise Noromit
    Member

    Hello,

    I have checked several products and I see this gap is caused by the other plugins styles: https://gyazo.com/9cb54b21e11cb9d6d774e643bbeb33d7 and https://prnt.sc/264411w

    Please deactivate all the plugins except these ones:

    Slider Revolution
    Elementor
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    Best Regards

    January 5, 2022 at 12:43 pm #343572

    Dejan
    Participant

    Hi again Elise,

    sorry for the confusion, I mixed 2 different questions in the thread, the last question was about the gap under the header for mobile & tablet. Is this a setting from Woodmarts end?
    *See attached image

    January 5, 2022 at 1:32 pm #343582

    Elise Noromit
    Member

    Hello,

    This gap is caused by the styles of other plugins. Please check how it works without plugins.

    Best Regards

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