Issue with memory usage

This topic has 14 replies, 2 voices, and was last updated 3 years, 3 months ago by Artem Temos.

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November 11, 2021 at 12:55 pm #331168

andreiv30
Participant

Hello! I was working on the site and suddenly the administration started to go hard. Everything was loading slowly. I went into the cpanel to look and almost all the values had increased in use. (I attached the picture) sometimes they are all red.

I have a pretty good hosting, I consider, I just made the site and I uploaded 2 products, I don’t have other plugins that make it difficult.

What could I do?

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November 11, 2021 at 1:58 pm #331199

andreiv30
Participant

you can test anything … the website is still working and not live.

November 12, 2021 at 7:44 am #331334

Artem Temos
Keymaster

Hello,

Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?
Also, please, disable all external plugins while testing.

Regards

November 15, 2021 at 8:20 am #331854

andreiv30
Participant

With another theme, values do not rise so high.
I deactivated the plugins / I activated them, I did the tests. Can you look please?

You can do whatever tests you want, the site is not live yet.

November 15, 2021 at 8:23 am #331857

andreiv30
Participant

I attach photo

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November 15, 2021 at 8:27 am #331859

andreiv30
Participant

I mean … values only grow by navigating administration. Either it doesn’t load or it gives an error.

November 15, 2021 at 12:04 pm #331920

Artem Temos
Keymaster

Please, send us your cPanel access so we can check the CPU loading.

November 15, 2021 at 2:37 pm #331989

andreiv30
Participant

I attach in private content.

November 16, 2021 at 8:33 am #332164

Artem Temos
Keymaster

Could you please send your cpanel login page also? You sent your website URL only.

November 16, 2021 at 1:01 pm #332274

andreiv30
Participant

… 🙂

November 16, 2021 at 1:07 pm #332284

Artem Temos
Keymaster

We don’t see high I/O loading as per your screenshots https://gyazo.com/659093c8a811452b7e184d08b4d93157

November 16, 2021 at 2:49 pm #332320

andreiv30
Participant

Well for example:
– I work in administration, I create a new product, I make some settings by theme, I edit anything … I increase the values, sometimes they are at their maximum and they crash.

So if it’s not an activity, of course it’s 0 …

November 16, 2021 at 2:50 pm #332322

Artem Temos
Keymaster

But if you do the same activity with other themes on your website it has the same loading level.

November 16, 2021 at 7:56 pm #332362

andreiv30
Participant

I don’t dispute, but what to do? The hosting is quality. I have other sites that I work with “hello elementor” (theme) and it never overloaded on the same hosting.

November 17, 2021 at 12:48 pm #332542

Artem Temos
Keymaster

Your hosting loading and performance might depend on a lot of different factors. Maybe it doesn’t have enough resources to handle your website. We can’t advise you on this matter since it is not a theme problem.
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