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Settings and widgets lost after restore backup.

Viewing 6 posts - 1 through 6 (of 6 total)
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    Posts
  • November 16, 2021 at 10:56 am #332221

    jaume
    Participant

    Hi,

    I have restored a full backup of my website (files and database) to a new hosting provider. The backup was generated from a version of the site where all is working and styled correctly.

    After done, I could see that the header settings and the footer widgets resets to Woodmart default settings and style.

    Everything else (posts, pages, plugins, users, media…) is restored correctly.

    When accessing to WordPress manager > Woodmart > Header builder, I don’t see the header I have created previosly to my backup. What I’m doing wrong? How Can I get the backup restore all?

    Thank you very much.

    Regards,

    November 16, 2021 at 12:49 pm #332265

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please try and migrate the complete website using the Duplicator plugin.
    https://wordpress.org/plugins/duplicator/

    Best Regards

    November 16, 2021 at 2:02 pm #332311

    jaume
    Participant

    Hi Aizaz,

    This is not possible as the old server crashed and the website is lost.
    I only have the backup but when I restore it I don’t see the website as it was when I made the backup.

    Regards,

    November 17, 2021 at 7:58 am #332449

    Artem Temos
    Keymaster

    Hi,

    Please, restore this backup one more time and send us your admin, FTP, and database access so we can check why this data is missing.

    Kind Regards

    November 17, 2021 at 9:06 am #332466

    jaume
    Participant

    Hi, I think I find the problem. I have tried to restore the backup in a temporary different domain (changing in the database the real domain by the temporary one). In this case the website after restore the backup doesn’t work correctly, but if I restore the backup in the exact same domain, then It works perfect. So my fault. thank you very much.

    November 17, 2021 at 9:48 am #332487

    Artem Temos
    Keymaster

    We are glad that you sorted it out. Let me know if you need any further assistance.

    Have a nice day!

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