Theme questions

This topic has 8 replies, 3 voices, and was last updated 3 years ago by Artem Temos.

Viewing 9 posts - 1 through 9 (of 9 total)

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November 16, 2021 at 7:14 pm #332358

ejo14
Participant

Hello, great theme but something is wrong with the theme and things are displaying differently than when we first installed it, first off our site is https://sos-safety.com/

Secondly the first thing we need fixed is the header of the Shop pages. Can you please tell us how to remove the dark background box in the top of the shop pages that shows all of the subcategories? Here is an example page: https://sos-safety.com/products/hoses/

I have added a screenshot of the section we want removed on ALL shop pages to ensure there is no confusion. Please advise asap

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November 16, 2021 at 11:39 pm #332395

Elise Noromit
Member

Hello,

Thank you very much for choosing our theme and for contacting us.

Could you kindly roll back to the backup before you installed the theme and provide the site admin access I will try to install it correctly? When you install the theme on the existing site, you need to deactivate all the plugins and follow the manual installation instead of the automatic setup.

I have checked the shop page, it seems you have solved this issue already.

Best Regards

November 17, 2021 at 12:39 am #332409

ejo14
Participant

Wow really? The site has been live for a while, we cannot possibly roll back any backups as the theme was installed as the site was built so there is nothing to roll back to.

November 17, 2021 at 12:41 am #332410

ejo14
Participant

So to recap the first thing we need fixed is the header of the Shop pages. Can you please tell us how to remove the dark background box in the top of the shop pages that shows all of the subcategories? Here is an example page: https://sos-safety.com/products/hoses/

November 17, 2021 at 2:41 pm #332566

Elise Noromit
Member

Hello,

You need to edit the shop page and set another color or set the background. Find our documentation tutorial about this here: https://xtemos.com/docs/woodmart/options-for-pages/

Please advise what is left to fix, we will need page URL and screen or step-by-step description to reproduce.

Best Regards

November 17, 2021 at 4:24 pm #332595

ejo14
Participant

WHAT?? Oh no this is not good support, all I want is this site fixed, why would I change any color background? The site is all messed up, I have already provided the URL and screenshots above, I will report this terrible support to Themeforest if this does not get fixed immediately.

November 17, 2021 at 6:29 pm #332625

Artem Temos
Keymaster

Hello,

Sorry for the misunderstanding. You can disable shop page title and categories navigation via Theme Settings -> Shop -> Page title. Here is a screenshot https://gyazo.com/8a21d75750289afa1f649007e4c6e44b

Please, let me know if you have any further problems.

Kind Regards

November 18, 2021 at 6:01 pm #332918

ejo14
Participant

Thank you for you help, one other thing we would like to do is when you roll over a product you see 3 icons pop up, one for Compare, Quick View and Add To Wishlist. Can you please send us the CSS code to remove ONLY the Add To Wishlist icon or tell us how to remove this icon in theme settings?

November 19, 2021 at 7:30 am #333034

Artem Temos
Keymaster

Hello,

You can disable it via Theme Settings -> Shop -> Wishlist https://monosnap.com/file/53TzgZ0YI2xXlKM8gwDYJMxe2Nq2Uj

Kind Regards
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