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Product image on preview Issue

Viewing 14 posts - 1 through 14 (of 14 total)
  • Author
    Posts
  • November 24, 2021 at 5:40 pm #334320

    therugs
    Participant

    Hi,

    The product images on the preview look lower quality even though images are not low-quality resolution. When viewing the image on full screen it looks good but not otherwise. Please see the attached photos. What would be the issue here ?

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    November 25, 2021 at 12:12 am #334379

    Elise Noromit
    Member

    Hello,

    Please increase the thumbnail size in the Theme Settings > Single Product > Images.

    If you have any questions please feel free to contact us.

    Best Regards

    November 25, 2021 at 1:47 pm #334577

    therugs
    Participant

    Hi,

    I have increased that however there is still no changes.

    Thanks

    November 25, 2021 at 7:19 pm #334635

    Elise Noromit
    Member

    Hello,

    Please, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards

    November 26, 2021 at 4:15 pm #334956

    therugs
    Participant

    Hi, please find the staging of the website details below.

    November 26, 2021 at 10:37 pm #335001

    Elise Noromit
    Member

    Hello,

    Please check the credentials to the front-end or disable them while we are checking the problem.

    Best Regards

    November 29, 2021 at 9:06 am #335369

    therugs
    Participant

    Hi, Did you manage to find the problem?

    Thanks

    November 29, 2021 at 12:38 pm #335467

    Elise Noromit
    Member

    Hello,

    I cannot enter the site. Please check the credentials to the front-end or disable them while we are checking the problem.

    Best Regards

    November 29, 2021 at 1:39 pm #335495

    therugs
    Participant

    I have just checked the credentials and they are all correct. Please try again.

    Thanks

    November 29, 2021 at 8:52 pm #335592

    Elise Noromit
    Member

    Hello,

    Please try to increase this value: https://gyazo.com/14e3805097b124c9958d952ea7d0a3da

    Find our documentation tutorial about this here: https://xtemos.com/docs/woodmart/faq-guides/image-size-content-alignment-product-grid/

    In addition, try to upload images of more size

    If you have any questions please feel free to contact us.

    Best Regards

    December 1, 2021 at 12:02 pm #336120

    therugs
    Participant

    Hi,

    I have increased the width to 2000 px on the product image and thumbnail.

    However, the thumbnails are showing as pixelated and blurry, even though thumbnail width set as 2000 px now.

    Can you please advise ?

    Thanks

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    December 2, 2021 at 9:58 am #336411

    Elise Noromit
    Member

    Hello,

    The plugin https://prnt.sc/21cyer4 WooCommerce Product Video Gallery replaces WoodMart gallery https://prnt.sc/21cy141. Please disable it and check the issue.

    Best Regards

    December 2, 2021 at 10:36 am #336422

    therugs
    Participant

    Thank you

    December 2, 2021 at 11:32 pm #336573

    Elise Noromit
    Member

    You are welcome! We are here to help.

    Wish you a wonderful day!

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