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Cart dump after update

Viewing 12 posts - 1 through 12 (of 12 total)
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  • January 15, 2018 at 4:25 pm #33570

    jalinmedia
    Participant

    Hi,

    We’ve serious issues on our website.
    After the update, the cart is dumping items when we add products to our cart.

    For example:
    If we add an item from the category: https://avh-outdoor.nl/assortiment/parasols/ in our basket, then we go to: https://avh-outdoor.nl/assortiment/beschermhoezen/ to add an item. But when we add an item from the second categorie, the first product disappears!

    Could you please look at it? Because customers can’t order now.

    We’ve disabled all plugins but it has no effect.

    Thanks!

    January 15, 2018 at 4:27 pm #33571

    jalinmedia
    Participant

    We’ve tried another theme and then the cart is working good…

    January 15, 2018 at 8:35 pm #33577

    Artem Temos
    Keymaster

    Hello,

    Sorry, but we can’t reproduce this problem on your website, it always works well for us https://gyazo.com/89f5fec6d132ebb52f3922386d9e76ec

    Regards

    January 16, 2018 at 8:05 am #33618

    jalinmedia
    Participant

    We’re working with mozilla firefox. We’ve deleted all browser caching and search history.

    Please see:
    https://gyazo.com/5e7074cdde10386ed20bd8644fb78a7d

    January 16, 2018 at 8:17 am #33621

    jalinmedia
    Participant

    We think that some custom css is conflicting.
    Can you take a look?

    January 16, 2018 at 9:00 am #33624

    Artem Temos
    Keymaster

    But this bug presents with other themes as well and so it is not caused by our theme. Check this video https://drive.google.com/file/d/19tVSqtMFdTwOcLYFfpXlVPyGaI5qQ_fq/view

    January 16, 2018 at 9:17 am #33631

    jalinmedia
    Participant

    Can it be the Varnish cache? Because we’ve put off all plugins with no results.

    January 16, 2018 at 9:18 am #33633

    Artem Temos
    Keymaster

    Yes, it is a definitely some kind of caching issue.

    January 16, 2018 at 9:21 am #33634

    jalinmedia
    Participant

    Ok thanks! We’re going to work on it!

    January 16, 2018 at 10:26 am #33649

    Artem Temos
    Keymaster

    OK, contact us if you have any additional questions or concerns.

    January 18, 2018 at 12:56 pm #34016

    jalinmedia
    Participant

    We’ve put off all caches and we’ve did some investigations on the problem.
    Logged in users can add products without a problem to the basket.
    But non logged in users can only add 1 product to their basket.

    Can you please look at it?

    January 18, 2018 at 1:38 pm #34025

    Artem Temos
    Keymaster

    But it still happens with other themes too so it is not our theme issue.

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Viewing 12 posts - 1 through 12 (of 12 total)