Home › Forums › Basel support forum › Instagram Link Issue on Mobile Viewport

Instagram Link Issue on Mobile Viewport

Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • September 1, 2016 at 1:14 am #3379

    kieranw80
    Participant

    Hi, when clicking the images in the Instagram module on mobile they redirect to a random Instagram account and not the account specified in the admin panel. It works fine on desktop but not on mobile

    Thanks

    September 1, 2016 at 5:04 am #3386

    Artem Temos
    Keymaster

    Hello,

    Thank you for contacting us.

    Could you specify what device do you use? We tested it on some android devices and it works without any problems.

    Regards

    September 1, 2016 at 8:59 am #3394

    kieranw80
    Participant

    This is on an iPhone 6 (iOS 10) in Chrome – all images within the module are linking to an Instagram profile called ‘p’

    Thanks

    September 1, 2016 at 12:06 pm #3399

    [email protected]
    Participant

    same Problem. when i click instagram pics i go to Profile P.

    September 1, 2016 at 4:30 pm #3413

    Artem Temos
    Keymaster

    Hi,

    We tested it with Browser Stack emulator in both iPhones Chrome and Safari, on your web-site and on our development one and can’t see any problems with it

    dev

    safari

    chrome

    September 1, 2016 at 10:26 pm #3426

    kieranw80
    Participant

    Can you please check again because I am still getting this issue – I have attached a screenshot of the link that is coming off the Instagram images.

    http://colourocity.com/aquabumps/wp-content/uploads/2016/09/IMG_2022.png

    Thanks

    September 2, 2016 at 4:57 am #3432

    Artem Temos
    Keymaster

    Yes, we see the link on your screenshot https://www.instagram.com/p/BJvyIkIDhHw/ and it doesn’t mean that it is /p/ author page. It means photo so we tried to open it and it still works correctly for us. We still can’t see the issue you have 🙁

    September 3, 2016 at 1:12 am #3470

    kieranw80
    Participant

    Can you please investigate further because I just tried on a different phone with Safari on ios9 and have the same issue. Someone else on this thread also has the issue so it can’t be just me. It seems when the link is parsed to Instagram the photo reference is being ignored and it is going direct to whoever has the profile ‘p’

    Thanks

    September 3, 2016 at 11:22 am #3481

    Artem Temos
    Keymaster

    We have made some fixes on our demo that probably can change this behaviour. Could you please test with your device how instagram works on our main home page http://demo.xtemos.com/basel/?

    September 3, 2016 at 12:18 pm #3485

    kieranw80
    Participant

    Yes your demo link works on my device, is there something I need to now update on my site?

    Thanks

    September 3, 2016 at 1:29 pm #3488

    Artem Temos
    Keymaster

    We will include the fix in our next update. It will be available in 4-6 days.

    Thank you

  • Author
    Posts
Viewing 11 posts - 1 through 11 (of 11 total)