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NO taxes on The main price (product page)

Viewing 6 posts - 1 through 6 (of 6 total)
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  • December 9, 2021 at 5:57 pm #338226

    ammarket
    Participant

    Hi there…Please, I need some help in order to understand why our website does not show the price properly (with taxes on it).

    On the product page, just below the product title, we can see the price defined for that product, but that price appears with NO taxes on it…
    https://imgur.com/Mg1XnL5

    That is a variable product, so the product variation displays the price correctly, with the taxes assigned to it. But, the main price does not display the taxes.

    On the woocomerce setup I have defined the taxes to be displayed on the product price.
    https://imgur.com/GL5TTJr

    Please, some suggestions on that subject? Any clue why that strange behavior is occurring?

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    December 10, 2021 at 12:52 am #338306

    Elise Noromit
    Member

    Hello,

    Please make the full backup of your site and check the issue on the Storefront theme to detect if our theme causes the problem. Storefront is a free theme developed by WooСommerce.

    Best Regards

    December 10, 2021 at 9:58 am #338440

    ammarket
    Participant

    Ok…but do you know why that issue may happen? Any solution?
    I am not the only one experimenting this problem:
    https://xtemos.com/forums/topic/product-prices-are-not-showing-correctly/

    In the previous thread (created by Nazmul1971) your team just move/pass the problem to the other side (woocommmerce setup), but in my case, I am doing the woocommmerce setup in an explicitly way, telling woocommerce to display prices with taxes.

    I do not know why this is happening…I am trying different solutions anyway

    December 10, 2021 at 10:32 am #338463

    Elise Noromit
    Member

    Hello,

    This is the way Woodommmere works, you would better refer to the documentation to find the detailed instructions: https://gyazo.com/07dcfa5dc8b52011bc0e008e8bcbff40 and https://gyazo.com/d7b9c7cac2f5bb6518bbdbb34052acb5

    Best Regards

    December 16, 2021 at 4:50 pm #340032

    ammarket
    Participant

    I will leave a link that helped to solve the problem…Just in case someone else is facing the same problem

    https://docs.wp-rocket.me/article/903-woocommerce-displays-the-wrong-prices

    In my case, that solved my problem… Thanks

    December 16, 2021 at 11:21 pm #340081

    Elise Noromit
    Member

    Hello,

    Thank you very much for your information. It would be useful for those who face the same problem.

    If you have any questions please feel free to contact us.

    Wish you a wonderful day!

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Viewing 6 posts - 1 through 6 (of 6 total)