Header Icons missing at page loading

Hello,

The problem may be caused by incorrect HTTP and HTTPS configuration: https://domain.com is the actual site URL, however, http://domain.com is used in Dashboard > Settings > General. In this case, it is necessary to configure URLs correctly.

If you have any questions please feel free to contact us.

Best Regards

Hello,

Please, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

Best Regards

Hello,

Please provide the login page URL.

Best Reard

Hello,

You have provided login and password, please provide your site URL.

Best Regards

Hello,

Please check the browser cache and check again: https://gyazo.com/ab0fac23ed99d8c4c3d9c0bf85ba87e1

I have checked the icons as logged in and logged out in incognito I see icons in the header and in the page.

Best Regards

Hello,

We have checked the site on all the devices and icons are loaded properly on all of them:

https://drive.google.com/file/d/1EODmlBHV_IjvjIDWMdTB4HpJjW9wmYZI/view?usp=sharing – PC
https://drive.google.com/file/d/18OUM_rmmOl_5fTwajRKtryIX-mUXeJIi/view?usp=sharing – iOS
https://drive.google.com/file/d/1SUuEKOYqkbwX8gBAkUbhASu0mAKNisjr/view?usp=sharing – Android

The loading icons, as they are shown on your video, are correct for the first time on a device. The next loading would be correct in the process as the browser cache would have these icons saved already.

If you want to minimize the icons loading process for the first time, we recommend the WPRocket cache plugin.

Best Regards