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PRODUCT CATEGORY NAME NOT VISIBLE ON MOBILE

Viewing 18 posts - 1 through 18 (of 18 total)
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    Posts
  • December 12, 2021 at 5:34 pm #338895

    nikosdimitriou
    Participant

    Product category names are not visible on mobile version as they are on desktop. Please see attached screenshots.

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    December 12, 2021 at 7:01 pm #338915

    nikosdimitriou
    Participant

    attached the login details

    December 12, 2021 at 8:00 pm #338925

    Elise Noromit
    Member

    Hello,

    Please move your custom code to the Theme Settings > Custom CSS > Desktop: https://gyazo.com/a770349cd528b5e6bcaabb11800b2c33

    If you have any questions please feel free to contact us.

    Best Regards

    • This reply was modified 3 years, 2 months ago by Elise Noromit.
    December 12, 2021 at 8:06 pm #338927

    nikosdimitriou
    Participant

    How to get access to this screen?
    See attached what I see when i follow this path.
    Please apply the fix and also explain me how to access this screen.

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    December 13, 2021 at 10:51 am #339101

    Elise Noromit
    Member

    Hello,

    Please add this code to the Theme Settings > Custom CSS > Global:

    body .product.category-grid-item .wd-entities-title,
body .product.category-grid-item .more-products{
	color:#000000!important
}

    Best Regards

    December 13, 2021 at 1:47 pm #339158

    nikosdimitriou
    Participant

    Fixed!
    Thanks a lot for your time

    December 13, 2021 at 9:10 pm #339250

    nikosdimitriou
    Participant

    It seems that you managed to fix the problem in the display of the categories names in the mobile version but you ruined the display in the desktop.

    Letters are black now, so not clearly visible when hover applied.

    See attached and please provide with a solution.

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    December 13, 2021 at 9:11 pm #339253

    nikosdimitriou
    Participant

    also this display does not look so nice

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    December 13, 2021 at 10:24 pm #339267

    nikosdimitriou
    Participant

    it gets worse.. all headings turned black, so not nice for me!

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    December 14, 2021 at 10:50 am #339376

    nikosdimitriou
    Participant

    I feel I am working alone. I managed to fix by myself 2 out of 3 color issues after the solution you have provided.

    You have to understand that we have paid for SUPPORT and we have bought an ecommerce theme. Every time UI or UX fails we lose sales.

    Do you really care?? Your paid support takes sooooo long.

    Such a disappointment really

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    December 14, 2021 at 11:10 am #339389

    Elise Noromit
    Member

    Hello,

    Sorry for the inconvenience.

    When you write a new message this message goes to the top and I did not even see it as processing the requests from earliest to latest.

    You need to move the provided code to the Theme Settings > Mobile and or Tablet if necessary.

    If you have any questions please feel free to contact us.

    Best Regards

    December 14, 2021 at 11:13 am #339392

    nikosdimitriou
    Participant

    let me see

    December 14, 2021 at 11:18 am #339394

    nikosdimitriou
    Participant

    still the same on desktop

    so disappointed really

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    December 14, 2021 at 11:55 am #339414

    nikosdimitriou
    Participant

    It seems that you cannot comprehend the problem and so offer the appropriate support.

    Let me explain AGAIN what is needed. Please focus:\

    1. The Shop page with the categories needs to be displayed properly in desktop and mobile. See attached. So far, only in desktop looks fine. In mobile, there is no category display!!!

    2. The categories names in Desktop need to be clearly visible in white font. I want the same in mobile. If it cannot be done, then it is acceptable to have black fonts under the pictures

    Can you do it please? If not PLEASE REFUND!!!!!!!

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    December 14, 2021 at 2:11 pm #339457

    Elise Noromit
    Member

    Hello,

    I am terribly sorry for the confusion.

    You have set the white color for the Categories title and product number in the Advanced typography, these elements were white on the white background as the mobile view changes the category’s style, putting the title below the image. Please remove my custom CSS and remove this white color in the Advanced typography https://prnt.sc/22ycyv1

    If you have any questions please feel free to contact us.

    Best Regards

    December 14, 2021 at 2:32 pm #339468

    nikosdimitriou
    Participant

    It works now.
    Thanks a lot for your help.

    December 14, 2021 at 3:02 pm #339480

    nikosdimitriou
    Participant

    Is there any way to lower the size of the font in the Categories names under the pics (in the carousel) in the mobile theme?
    Thanks

    December 14, 2021 at 4:19 pm #339501

    Elise Noromit
    Member

    Hello,

    We are sorry you were disappointed with the response time of our support. Our response time is 12 hours on weekdays and 24 hours on weekends. This time can be longer depending on the difficulty of the issues the clients contact us.
    When you write a new message your topic goes to the top as the recent one. If we respond recently only the earliest will never get any response at all. That is why we go from earliest to recent. We do hope for understanding and remove your review.

    As for your request for the way to lower the size of the font in the Categories names under the pics (in the carousel) in the mobile theme:

    Please add this code to the Theme Settings > Custom CSS > Global:

    @media (max-width: 768px) {
	
html .website-wrapper .product.category-grid-item .wd-entities-title, 
html .website-wrapper .product.category-grid-item.cat-design-replace-title .wd-entities-title {
		font-size: 16px;
	}
	
html .website-wrapper .product.category-grid-item .more-products, 
html .website-wrapper .product.category-grid-item.cat-design-replace-title .more-products {
		font-size: 14px;
	}
}

    If you have any questions please feel free to contact us. We are here to help.

    Best Regards

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