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Sorting doesnt work from the drop down above products

Viewing 15 posts - 1 through 15 (of 15 total)
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  • December 13, 2021 at 9:14 am #339056

    accosuk
    Participant

    Hi,
    a) On our shop page product sorting doesn’t work from the drop down on the top strip to the right of display columns. (image1.jpg)
    Kindly see the attachments
    b) But it works when Shop Filters is enabled Theme Settings > Shop > Shop Filters is enabled. (image2.jpg)
    c) It also works from the sidebar but whatever you sort by (ie, newness or price low to high), only Popularity is highlighted. (image3.jpg)

    Please let me know how to resolve (a) & (c)
    Thanks a lot in advance.

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    December 13, 2021 at 11:13 am #339114

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Could you please check how it works with the default wordpress theme just to check whether the issue is with our theme or not. Because the Default Sorting is woocommerce functionality and our theme doesn’t influence.

    Best Regards

    December 13, 2021 at 11:45 am #339122

    accosuk
    Participant

    Thank you for your reply.
    I will check with the default theme.
    But please let me know how to resolve this:
    >>c) Sorting works from the sidebar but whatever you sort by (ie, newness or price low to high), only Popularity is highlighted. (image3.jpg)
    Thanks..

    December 13, 2021 at 12:06 pm #339124

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please add the sorting in the sidebar because it is currently not added to the sidebar to check it myself and help you out accordingly.

    Best Regards

    December 13, 2021 at 1:57 pm #339164

    accosuk
    Participant

    Hi,
    I’ve added it to the sidebar but strangely it’s not showing up. Is it because of the caching plugin. I deleted the cache, but no change.
    I changed it in Appearance -> Widgets -> Shop Page Widget Area
    Please see attachment (image4.jpg)
    Thanks..

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    December 14, 2021 at 5:39 am #339302

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please provide the admin panel login details of the website to check it myself and help you out accordingly.

    best Regards

    December 14, 2021 at 8:19 am #339334

    accosuk
    Participant

    Hi,
    Now I changed the order and the changes cannot be seen.
    Please check.
    thanks a lot..

    December 14, 2021 at 10:51 am #339379

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    You are using an outdated version of the theme. Please update the theme and Woodmart core plugin to the latest versions and check back.

    Best Regards

    December 14, 2021 at 11:13 am #339390

    accosuk
    Participant

    I can’t see any updates available for the theme or the woodmart core plugin.. (attachment : image5.jpg)
    Please let me know how to update.
    Thank you..

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    December 14, 2021 at 12:08 pm #339416

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    You need to activate your theme license then the update will appear for you.

    Best Regards

    December 14, 2021 at 1:46 pm #339451

    accosuk
    Participant

    Hi,
    Somehow I clicked activate base version and site shows default.
    How to get back our homepage.
    Please let me know at the earliest.
    thanks

    December 15, 2021 at 3:06 am #339589

    accosuk
    Participant

    Please ignore previous request.
    Regarding sorting,
    I updated Woodmart theme and the core plugin and
    Woocommerce product page sorting is working.
    But when we select an option to sort, it shows products first (not in the sorted order) and then again shows the sorted products.
    How to show the products only in the sorted order.
    Kindly take a look.
    Thanks a lot..

    December 15, 2021 at 10:30 am #339667

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Sorry but your explanation is not clear enough to understand what new issue you are facing. Please provide me with some relevant screenshots and steps to reproduce the issue to check it myself and help you out accordingly.

    Best Regards

    December 15, 2021 at 11:18 am #339689

    accosuk
    Participant

    >>Woocommerce product page sorting is working.
    Sorry, I had mentioned that sorting was working on the product page after updating the theme and core.
    But seems like you have enabled filters.
    We’re experiencing some difficulties on the site.
    Will reply after the issues have been resolved..
    Thank you.

    December 15, 2021 at 11:23 am #339692

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    I am currently Marking this topic as Resolved. Please create a new topic if you require more assistance.

    Let us know if there’s anything else we can do for you! You can always reach us at any time. We are always here to help you.

    Have a wonderful day.

    Topic Closed.
    Best Regards.

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