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WooCommerce Payments and Checkout Page

Viewing 13 posts - 1 through 13 (of 13 total)
  • Author
    Posts
  • December 30, 2021 at 3:31 pm #342746

    juanrojodesign
    Participant

    Hello,

    We recently started having an issue with the checkout page. The warning box that shows up at the top of the page when there are missing fields (see attached image from your demo page) is gone.

    We are currently using WooCommerce Payments as the payment gateway.

    Attachments:
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    December 31, 2021 at 5:50 am #342820

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Could you please check how it works with the default wordpress theme. Because the checkout is woocommerce functionality and our theme doesn’t influence.

    Best Regards

    January 8, 2022 at 2:50 pm #344133

    juanrojodesign
    Participant

    Hi there,

    The issue still persists and have put notes in private content.

    Thanks in advance for help.

    January 10, 2022 at 7:17 am #344282

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Sorry but the login details you provided are not working. Please provide the correct login details to let me assist you further.

    Best Regards

    January 10, 2022 at 12:45 pm #344342

    juanrojodesign
    Participant

    Hi there,

    Sorry about that. Please see in private area in new message as my team created a new login.

    Many thanks.

    January 10, 2022 at 12:46 pm #344343

    juanrojodesign
    Participant

    You’ll find the information requested in the private content window

    January 10, 2022 at 1:21 pm #344362

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Sorry but the login details you provided are still not working. Please provide the correct login details to let me assist you further.

    Best Regards

    January 10, 2022 at 1:34 pm #344368

    juanrojodesign
    Participant

    Ok will give you ours.

    See private area.

    January 11, 2022 at 6:18 am #344467

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    I have tested the website on both default woocommerce theme “storefront” and Woodmart and the warnings are not showing with the default theme as well.

    Screenshot from Woodmart: https://gyazo.com/55b9a113ef944f55585c54bb77ddd3c6

    Screenshot from Storefront: https://gyazo.com/61ef79b036eb40bf98bd9f424761a239

    It’s only indicating the fields missing as Red. Which is the same with the default theme.

    You can also check yourself by activating the Storefront theme.

    Best Regards

    January 11, 2022 at 11:58 am #344536

    juanrojodesign
    Participant

    Thank you. Any suggestions or reason why this is happening?

    January 11, 2022 at 12:24 pm #344551

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Sorry as it is working the same with the default wordpress theme, we could not suggest anything to you because the issue is not from our theme. You can try asking the woocommerce support for help.

    Best Regards

    January 12, 2022 at 2:07 pm #344881

    juanrojodesign
    Participant

    Hi there,

    Is it ok to update to new Woocommerce 6.1?

    Perhaps this will fix my issue?

    See attached changelog.

    Attachments:
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    January 13, 2022 at 6:36 am #345030

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Our theme works well with the latest version of woocommerce. You can update it to the latest.

    But we could not ensure that updating could fix what you require.

    Best Regards

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