Dear,
All Woodmart users who are hosting their websites on Cloudways will soon have an issue if they’re using WP Rocket. Indeed, WP Rocket has announced in one of their improvement ticket on Github that they will automatically enable their feature “Create separate cache for mobile devices” on the themes that they believe need this (Woodmart is in the list).
https://github.com/wp-media/wp-rocket/issues/4376
However, there is a known issue with this feature on Cloudways environment, as documented by WP Rocket themselves in their documentation.
https://docs.wp-rocket.me/article/493-using-varnish-with-wp-rocket#varnish-mobile-cache
There is a workaround to fix this, that is to add some code provided by WP Rocket in their Github ticket into the Varnish default.vcl but Cloudways doesn’t provide any access to this file. They say they can do the change only if you subscribre to their premium support that costs 100$ per MONTH (!)
In this situation, your users will be completely stuck. Can you please contact Cloudways and see if they can find us a solution please? I believe I’m not the only Woodmart + WPRocket user on Cloudways, so it’s also in your interest to look into it.
Thanks for your help
Simon
.
