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Instagram posts issue
- This topic has 11 replies, 2 voices, and was last updated 3 years, 4 months ago by
Elise Noromit.
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AuthorPosts
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January 19, 2022 at 4:54 pm #346459
BVEdgieParticipantHello Elise, team,
For a while now, we’re facing an issue with Instagram API.
The IG posts are not displayed on our website, despite the renewal of the token, cleaning cache and so on…You can see the issue at the middle-end of the link provided (and evidence attached).
Could you please advise?Thanks a lot!
BR,Gaelle
Attachments:
You must be logged in to view attached files.January 19, 2022 at 5:42 pm #346474
Elise NoromitMemberHello,
Please insert the credentials into the Private content below the message area.
Best Regards
January 19, 2022 at 7:20 pm #346492
BVEdgieParticipantHi Elise,
Please send to me your IP address, so I could give you access.
ThanksJanuary 19, 2022 at 10:03 pm #346503January 20, 2022 at 1:06 am #346555
Elise NoromitMemberHello,
My ip is 37.115.27.175
Please, confirm the permission for plugins deactivation, switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.
Best Regards
January 20, 2022 at 9:06 am #346647
BVEdgieParticipantElise,
It’s not possible to let you desactivate plugins and theme on production site.
Please advise.January 20, 2022 at 11:16 am #346689
Elise NoromitMemberHello,
Please create a staging platform, clone your site and move there. We will test on the staging site not touching the live site.
Best Regards
January 23, 2022 at 11:17 am #347247
BVEdgieParticipantHello Elise,
I’ve looked further and I can see that the issue appears only on the production site.
While looking at the response headers, I can see “URL signature expired” for the IG pictures got from API (they’re not displayed).Please find below the response headers on production:
GENERAL: Request URL: https://scontent-cdg2-1.cdninstagram.com/v/t51.2885-15/262065949_903255243915741_5562953892857969011_n.jpg?_nc_cat=104&ccb=1-5&_nc_sid=8ae9d6&_nc_ohc=NuJR9zk_Qj0AX9cWCj1&_nc_ht=scontent-cdg2-1.cdninstagram.com&edm=AM6HXa8EAAAA&oh=ba7c5df79ffa071f5ac435384f51f521&oe=61B4FC77 Request Method: GET Status Code: 403 Remote Address: [mine]:443 Referrer Policy: strict-origin-when-cross-origin
RESPONSE HEADERS: alt-svc: h3=":443"; ma=3600,h3-29=":443"; ma=3600 content-length: 21 content-type: text/plain date: Sun, 23 Jan 2022 11:00:53 GMT priority: u=3,i proxy-status: http_request_error; e_fb_vipaddr="AcLqw6e_DcAT1S0JLKbPEu47k9Os_LlN2RC6vRTFzgHCHN-Go4BIvdm9zp1OVIfegwXcnedOMB3x9fY-Kwn59piWIs0VIMZ4jVUp_w"; e_clientaddr="AcJLZ41vxn8fK3S2nlH5gPwUBkyh_W1pram06FjXvtpkCpx9EZahkGWnYGZdXKeaJJnu_Vac6JfrozqLm6bFUqskVf3KxZgjj84rsmIewFzGxCNl14yJ"; e_fb_builduser="AcJ1Uv24FpZxtKqy_nVocoFP-nwu4QyrOz9ftbzYjtuLaAYL40GeJHk9exer-PGNzKg"; e_proxy="AcLTrmnuxptkVhrIOEOPsHgX8COkja1qYHaztuP34fi7wElTfzizRjLgB0goXeQC72P0M-YJG4Kou1s"; e_fb_binaryversion="AcIKfO930kAJWL3trGkpZH6jexpVXFy49HfQJNab9hHONDwuxeylLbQLv7_EtiB2AmL9GCQOM8eoBMG7PIeT5uWNUgD7R-kxvJE" server: proxygen-bolt
And on the test website (same config) but pictures are displayed correctly:
GENERAL: Request URL: https://scontent-cdt1-1.cdninstagram.com/v/t51.2885-15/271211090_2734721176836074_2747302964498910493_n.jpg?_nc_cat=103&ccb=1-5&_nc_sid=8ae9d6&_nc_ohc=2i5liJOe-SgAX8jg1pV&_nc_ht=scontent-cdt1-1.cdninstagram.com&edm=AM6HXa8EAAAA&oh=00_AT8TpHx-l_fEyJDETa2ACc6-kKzGJRDopUYJIC7wXCFiOg&oe=61F19105 Request Method: GET <strong>Status Code: 200 </strong> Remote Address: [mine]:443 Referrer Policy: strict-origin-when-cross-origin
RESPONSE HEADERS: access-control-allow-origin: * alt-svc: h3=":443"; ma=3600,h3-29=":443"; ma=3600 cache-control: max-age=1209600, no-transform content-digest: adler32=499971178 content-length: 142232 content-type: image/jpeg cross-origin-resource-policy: cross-origin date: Sun, 23 Jan 2022 11:03:48 GMT last-modified: Sun, 02 Jan 2022 14:01:20 GMT priority: u=3,i timing-allow-origin: * x-haystack-needlechecksum: 1658521405 x-needle-checksum: 499971178
On prod, it seems that there is a IG proxy blocking the stuff.
Any idea?-
This reply was modified 3 years, 4 months ago by
BVEdgie.
January 23, 2022 at 1:27 pm #347269
Elise NoromitMemberHello,
Do you add Instagram in the Product page settings, if you do, please remove it, this feature has been deprecated and would be removed soon as it is not supported by the new Instagram integration.
If you have any questions please feel free to contact us.
Best Regards
January 23, 2022 at 1:35 pm #347274
BVEdgieParticipantNot at all!
It’s used with widget and Instagram feature on our homepage.January 23, 2022 at 1:55 pm #347283
BVEdgieParticipantI solved the issue by deleting transients related to Instagram…
January 23, 2022 at 9:39 pm #347332
Elise NoromitMemberHello,
We are glad you have solved the issue.
If you have any questions please feel free to contact us.
Best Regards
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This reply was modified 3 years, 4 months ago by
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