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Compare Page Brand Image src=undefined"

Viewing 14 posts - 1 through 14 (of 14 total)
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  • January 25, 2022 at 1:11 pm #347810

    bl4d3
    Participant

    Hello,

    I noticed that the brand images are not displayed on the comparison page. See screenshot.
    In the source code it is written:

    <img src="" alt="Calibra" />

    Thanks a lot for this great support!

    Kind regards,
    Roland

    • This topic was modified 3 years, 7 months ago by bl4d3.
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    January 25, 2022 at 11:30 pm #347910

    Elise Noromit
    Member

    Hello,

    Please deactivate all the plugins except these ones:

    Slider Revolution
    WPBakery Page Builder or Elementor
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    In case, the problem remains, even after all the plugins are deactivated, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards

    January 26, 2022 at 6:55 am #347958

    bl4d3
    Participant

    Hello

    Unfortunately, this is not possible at the moment. The webshop is productive and operational.
    Is there any way to remove the images?
    How to edit the comparison page?
    Can I copy the comparison page into the child theme?

    EDIT: I did a fresh install of Woodmart with just all the basic plugins from Woodmart. The problem is the same. The brand images are not displayed.

    But in the demo of Woodmart https://woodmart.xtemos.com/compare/
    everything works.

    Kind regards,
    Roland

    • This reply was modified 3 years, 7 months ago by bl4d3.
    January 26, 2022 at 1:42 pm #348081

    Elise Noromit
    Member

    Hello,

    Please provide the access to the testing site we will check the settings.

    Best Regards

    January 26, 2022 at 1:59 pm #348088

    bl4d3
    Participant

    Hello

    Here are the login details for the active and operational store. Please be careful.

    Kind regards,
    Roland

    • This reply was modified 3 years, 7 months ago by bl4d3.
    January 27, 2022 at 11:05 am #348323

    Elise Noromit
    Member

    Hello,

    Our developers have fixed that. Please check and let us know if there any problems.

    Best Regars

    January 27, 2022 at 6:54 pm #348455

    bl4d3
    Participant

    Hello

    It works now. Super thank you!

    I noticed that there is another problem where I can not solve:

    I have 4 columns in the footer – See photo:
    https://snipboard.io/9J0mIv.jpg
    So far so good.

    When the footer is displayed on the smartphone, the footer looks like this:
    https://snipboard.io/U9VIrO.jpg

    The second menu “CUSTOMER SERVICE” is hidden under the first column.

    Kind regards,
    Roland

    January 27, 2022 at 11:35 pm #348484

    Elise Noromit
    Member

    Hello,

    This is the way responsive design works. Mobile view does not provide space enough to show all four columns inline, that is they go one under another. Each builder has the option to set different widths of the columns for different devices, you can set columns 50% on mobile devices, for example.

    If you have any questions please feel free to contact us.

    Best Regards

    January 28, 2022 at 6:54 am #348536

    bl4d3
    Participant

    Hello

    No, you have misunderstood me.
    I am of course aware that the menu is displayed one below the other.
    But if you look at it a bit closer, you will notice that the first menu is hidden under the first column with the Zoocial logo. You will see only two menu items “Payment methods” and “FAQ”.

    I ask you to take a closer look at this.

    Thank you very much.

    Kind regards,
    Roland

    January 29, 2022 at 12:13 am #348769

    Elise Noromit
    Member

    Hello,

    This issue has also been fixed.

    If you have any questions please feel free to contact us.

    Best Regards

    January 31, 2022 at 8:41 am #349061

    bl4d3
    Participant

    Hello,

    very cool – thank you.

    What have you changed?

    Kind regards,
    Roland

    January 31, 2022 at 11:59 am #349124

    Elise Noromit
    Member

    Hello,

    It was necessary to set “Top” for the content position in the rows.

    If you have any questions please feel free to contact us.

    Best Regards

    January 31, 2022 at 12:26 pm #349140

    bl4d3
    Participant

    Thank you so much!

    Have a nice day!

    Best Regards

    January 31, 2022 at 11:53 pm #349256

    Elise Noromit
    Member

    We are always happy to help you, write to us when you have any difficulties or issues with our theme.

    We would be grateful for 5 stars rate on http://themeforest.net/downloads in case you are satisfied with our theme and customer service

    Thank you in advance

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