Problem with wish list and cart

This topic has 29 replies, 3 voices, and was last updated 2 years, 9 months ago by Artem Temos.

Viewing 30 posts - 1 through 30 (of 30 total)

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January 26, 2022 at 9:22 am #347989

yorgos
Participant

Hi there is always one product be default in the shopping cart why? also in english version appears 2 items in the list but the huge problem is that the same product alway added in the shopping card https://www.loom.com/share/2120be0d44f54f0fb8460f5db8e4309b

January 26, 2022 at 12:00 pm #348033

Aizaz Imtiaz Awan
Keymaster

Hello,

Please deactivate all the third party plugins and provide the login details of the website.

Best Regards

January 28, 2022 at 6:05 am #348524

yorgos
Participant

looks the problem now fixed but now i have another proble see this video
https://www.loom.com/share/ec1dfed6fd704e3986d60e5bcab5071a

strange things happens, in all products with variation when i try to add in cart in english version i get this message

January 28, 2022 at 11:12 am #348618

Aizaz Imtiaz Awan
Keymaster

Hello,

We are Glad that one of your issues has been Resolved.

For the other issue please check how it works with the default wordpress theme just to check whether the issue is with our theme or not.

Best Regards

January 29, 2022 at 6:19 am #348781

yorgos
Participant

Hi that is the easy way that you suggest me always. In the reall contition and live shop it is not very easy to do this, BTW today i am waking up at 6.00am to try it, i Disable all plugings and and keep only the default then i enable all and swhitch to default them and problem not happens
see here
https://www.loom.com/share/db18174fdd50487b8227ddc427d08ca2

January 29, 2022 at 8:11 am #348793

Aizaz Imtiaz Awan
Keymaster

Hello,

Please deactivate all the third party plugins and provide the admin panel login details then we will troubleshoot with the theme plugins.

Best Regards

January 29, 2022 at 8:30 am #348797

yorgos
Participant

Here it is

January 29, 2022 at 11:52 am #348831

Aizaz Imtiaz Awan
Keymaster

Hello,

Sorry, but it is necessary to deactivate all the third-party plugins for us to troubleshoot the issue.

If you don’t want to do it on the live site then you need to create a staging site and provide us with the credentials to troubleshoot the issue.

Best Regards

January 31, 2022 at 2:52 pm #349198

yorgos
Participant

Just a min i ask you to disable all plugins your self above i cannot disable all plugins for hours waiting when you will get this ticket it is so dificult for you?

February 1, 2022 at 10:33 am #349393

Aizaz Imtiaz Awan
Keymaster

Hello,

I have logged into your website and checked by deactivating all the third party plugins and the product is working fine.

Screenshot for Clarification: https://gyazo.com/42d10f82de2d378bb879c65551b4a929

Which clears that the issue is not from our theme. I have reactivated the plugins back on your website. You can try deactivating yourself.

Best Regards

February 2, 2022 at 8:30 am #349626

yorgos
Participant

Hi sir https://www.loom.com/share/1fcacd9dd6704499afcc6783fc2c352c
i disable all and the problrm continue

February 2, 2022 at 9:04 am #349636

yorgos
Participant

something not working well with the theme sir in default them work correct there is a bug please try with products with 2 variables please

February 2, 2022 at 12:58 pm #349691

Aizaz Imtiaz Awan
Keymaster

Hello,

Please deactivate all the third party plugins for 5 minutes so that we can see the issue for you.

Otherwise create a staging copy to let us troubleshoot the issue for you.

Best Regards

February 7, 2022 at 5:10 am #350806

yorgos
Participant

Hi again this issue is open for 10 days, we have an eshop where the customers cannot purchase in english version , i gave you access to check what happens. I refer above that i disable all plugins and the problem continue in the products with 2 variables and until yet i didnt get any answer in this critical issue

February 7, 2022 at 5:12 am #350807

yorgos
Participant

i said a lot of time you can disable your self i cannot disable for hours and waiting when you will start examinate this issue, when you will ready to check please disable yourself

February 7, 2022 at 8:02 am #350840

Aizaz Imtiaz Awan
Keymaster

Hello,

We have reworked this functionality in our 6.3 version that is going to be released soon. You can temporarily install our beta version on your website if possible. Or on the staging website and test how it works.

You can download the beta version from the following link:https://xtemos.com/forums/topic/woodmart-6-3-beta-test-join-and-get-3-extra-months-of-the-support-period/

Best Regards

February 9, 2022 at 4:32 pm #351761

yorgos
Participant

Just a min I have a client website that don’t work for more than 15 days in English version and he cannot get orders and you give me this answer? You say me about a week to disable all plugins and the problem it is not from your theme and other things. I want to fix this issue yesterday

February 10, 2022 at 7:40 am #351867

Artem Temos
Keymaster

Hello,

Sorry for the inconvenience. If you don’t want to install the beta version, please, send us your FTP access and we will implement the fix manually.

Kind Regards

February 10, 2022 at 5:19 pm #352064

yorgos
Participant

here is the ftp password

February 11, 2022 at 7:37 am #352197

Artem Temos
Keymaster

Hello,

We have implemented the fix. Could you please check it from your side now? Don’t forget to clear the cache.
If it still doesn’t work, please, record a small video so we can see the problem.

Thank you in advance.

February 11, 2022 at 10:00 am #352224

yorgos
Participant

Do you try your self man? I clear the cache and not working 15 days not the shop not working in English

February 11, 2022 at 10:46 am #352266

Artem Temos
Keymaster

Yes, we tried. Here is a video https://gyazo.com/c502e658a906713d60f0d97ca45a25aa

February 15, 2022 at 5:52 am #353048

yorgos
Participant

Hi loks work now. After update of this forum i send messages reply and the messages looks like sent but when i visit again i cannot find the sending message

2. when you reply i dont get an email notification anymore
3. it is so hard to find my open ticket in your pannel

BTW the wishlist button continue not working when i try to add a product in wishlist and then visit

February 15, 2022 at 6:03 am #353052

yorgos
Participant

If you try to add a product to wishlist the click to visit wishlist, the wishlish appears empty, in aditional if you try to visit private browsing it shows a 3 items in the list see this video
https://www.loom.com/share/d7cc73f0f036463ab777123631b9c9c8

February 15, 2022 at 7:58 am #353071

Artem Temos
Keymaster

Sorry for the inconvenience, you need to click on the “Subscribe” button to get notifications for these topics https://monosnap.com/file/jjTj4Cvwob9RkcCATP4QC2PxhOg4OT

Also, make sure that you excluded the wishlist and compare pages from the cache plugin. These pages shouldn’t be cached.

February 24, 2022 at 1:44 pm #355807

yorgos
Participant

I dont undertand how to do this? this worked before

February 24, 2022 at 1:51 pm #355809

yorgos
Participant

i exclude but not working can you see what happens i am waiting about one month with this topic please

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February 25, 2022 at 1:51 pm #356016

Artem Temos
Keymaster

Hello,

It looks like a problem with your wishlist page configuration. Your compare page is set as wishlist. Please, select a correct page for the wishlist in Theme Settings -> Shop -> Wishlist and check how it works again.

Kind Regards

February 26, 2022 at 5:44 am #356124

yorgos
Participant

Look ok now thanks!!!

February 26, 2022 at 12:52 pm #356190

Artem Temos
Keymaster

Great, we are glad that the issue is sorted out. Let me know if you have any questions or need assistance.

Kind Regards
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Viewing 30 posts - 1 through 30 (of 30 total)

Problem with wish list and cart

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