Website images are not LOADING

This topic has 8 replies, 2 voices, and was last updated 2 years, 10 months ago by Aizaz Imtiaz Awan.

Viewing 9 posts - 1 through 9 (of 9 total)

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February 4, 2022 at 9:37 pm #350239

ivan
Participant

Help!

Im experiancing a problem, my website homelight.mk is not loading the imasges unless someone scrolls the page under mobile view and people are not able to click or view the 2nd/3rd image on any products.

February 5, 2022 at 7:01 am #350276

Aizaz Imtiaz Awan
Keymaster

Hello,

It seems like lazy loading is enabled. Please try disabling lazy loading from Theme Settings >> performance >> Lazy Loading.

Screenshot for Clarification: https://gyazo.com/40a727d89ac03180a18257f3ecceda8e

Best Regards

February 5, 2022 at 8:19 am #350286

ivan
Participant

Yes but that is not the case, i have not enabled lazy load from the theme, screenshot below, please look-up into the problem ASAP since im loosing revenue.

The problem happened once i updated the theme 2 days ago.

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February 5, 2022 at 8:47 am #350292

Aizaz Imtiaz Awan
Keymaster

Hello,

Please provide the admin panel login details of the website to check it myself and help you out accordingly.

Best Regards

February 5, 2022 at 8:50 am #350293

ivan
Participant

here you go

February 5, 2022 at 10:30 am #350300

Aizaz Imtiaz Awan
Keymaster

Hello,

Sorry but the login details you provided are not working. Please provide the correct login details to let me assist you further.

Best Regards

February 5, 2022 at 5:52 pm #350322

ivan
Participant

There you go, please check now and let me know : i need this fixed asap!

February 5, 2022 at 8:01 pm #350332

ivan
Participant

Can you please give me info when it will be fixed? Im loosing revenue 🙁

February 7, 2022 at 6:12 am #350814

Aizaz Imtiaz Awan
Keymaster

Hello,

Please deactivate all the third party plugins, activate the parent theme then check back.

If the issue still occurs then leave all the third party plugins deactivated and tell me then we will troubleshoot with the theme plugins.

Best Regards
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