Categories not working on product page

This topic has 21 replies, 2 voices, and was last updated 3 years, 2 months ago by Elise Noromit.

Viewing 22 posts - 1 through 22 (of 22 total)

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February 9, 2022 at 10:55 pm #351807

shakoor
Participant

Categories do not work on the product page
Please go to the single product page
See the categories below
Everything in the store is now in one category, and this category basically does not have any connection to the product
And in the official list of the Lukomers
Each product has its own rating
But on the website page, the products appear in a category that is completely different from its category
———————————
The second problem
After updating the template to the new version
I have a problem that related products do not appear below the products
Please let me know the right way to work with me

February 10, 2022 at 12:09 am #351816

Elise Noromit
Member

Hello,

Product category is the Woocommerce functionality and our theme does not influence that.

Please make the full backup of your site and check the issue on the Storefront theme to detect if our theme causes the problem. Storefront is a free theme developed by WooСommerce.

As for the related products, please check if you have not disabled in the Theme Settings > Single Product > Show and hide the element.

Best Regards

February 10, 2022 at 8:48 am #351891

shakoor
Participant

I updated the template and these problems started appearing

I disabled the template and went to a demo template, everything works smoothly

Even the categories are working well / please review the site
Something went wrong with the update that did this
The classification of the product name does not appear when shopping for the product on its page

And related products have been verified in the mold and it is working
But based on the categories, I expect it does not work
Please check the site and let me know how to solve it

February 10, 2022 at 8:20 pm #352086

Elise Noromit
Member

Hello,

Please, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

Best Regards

February 15, 2022 at 2:32 pm #353203

shakoor
Participant

Error: ID “hero-peer-nulled1234-woodmart-sender

February 16, 2022 at 12:07 am #353339

Elise Noromit
Member

Hello,

Please insert the site admin access into the Private content below the message area.

Best Regards

February 16, 2022 at 1:31 pm #353524

shakoor
Participant

Prefer private content

February 16, 2022 at 1:34 pm #353525

shakoor
Participant

There is a problem of incompatibility with the Elementor, and there is also a problem of the categories not appearing on the store page
Please I have sales in progress I don’t want anything to disrupt the site

February 16, 2022 at 1:58 pm #353532

shakoor
Participant

Please let me know when you work, preferably late
And I also want you to inform me before making any modification so that I can take a copy from the site

February 17, 2022 at 12:21 am #353657

Elise Noromit
Member

Hello,

It would be better if you clone your site and move to a staging platform where we can test without stoping the functionality of your live site, I will never disable Woocommerce, however, I may disable payment gateways for 15 minutes which is not good for the live site.

Best Regards

February 17, 2022 at 12:43 am #353659

shakoor
Participant

I am now making a backup
Please do the work and finish it as soon as possible

February 17, 2022 at 3:04 pm #353977

shakoor
Participant

hiiiiiiii So far I haven’t heard any news from you

February 18, 2022 at 12:38 am #354078

Elise Noromit
Member

Hello,

I deactivated all the plguins and it works like this: https://gyazo.com/285d94c27f2fb302f532e2c64e3a5fdc

Please deactivate all the plugins except these ones:

Slider Revolution
Elementor, deactivate Elementor Pro as well.
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVG

Then activate the plugins one by one, checking the issue to detect which one causes the problem.

Best Regards

February 18, 2022 at 9:40 am #354167

shakoor
Participant

hhhhi

February 18, 2022 at 10:09 am #354176

shakoor
Participant

I discovered Elementor Pro
It causes the problem I’m talking about
Here will be speaking with the support department in addition to the necessary work in order not to encounter such an error with the remaining customers

Thank you all

February 19, 2022 at 12:03 am #354360

Elise Noromit
Member

Hello,

I am sorry, I activated plugins back, I usually leave the site as it was. It was accedently.

Our developers are working on fixing incompatibility with Elementor Pro, however, most likely it was another plugin as Elementor Pro influences the WoodMart widgets, not the categories. Please check once more on your own.

Sorry for the incovenience.

Best Regards

February 19, 2022 at 7:42 am #354443

shakoor
Participant

Do I change the password and delete the user that was created by you now, or am I waiting for news from you regarding the problem of Elementor Pro?

February 19, 2022 at 9:57 pm #354557

Elise Noromit
Member

Hello,

You can delete the user, if there are any issues you will give access again. We will not enter your site. You will get notification upon the new theme release.

Best Regards

February 20, 2022 at 4:50 pm #354629

shakoor
Participant

Hello again
When you put a description of the classification, it appears at the end of the page
It often appears at the beginning of the page for classification
Now I don’t know what happened
https://vitalia-vip.com/product-category/power-ionics-health-bracelets/
Please review the rating and see the status
And tell me how to solve the problem

February 21, 2022 at 2:19 pm #354848

Elise Noromit
Member

Hello,

You can change the position of the product category description in the Theme Settings > Product Archive > Category description position

If you have any questions please feel free to contact us.

Best Regards

February 23, 2022 at 10:34 am #355312

shakoor
Participant

Thank you really you are heroes

But we, the customers, want to communicate with you directly via live chat
To solve problems as soon as possible

Because sending a ticket and waiting is so boring

We appreciate your fruitful work and effort for this template, which will replace 1000 templates in the market

February 24, 2022 at 12:49 am #355643

Elise Noromit
Member

You are welcome! We are here to help.

Wish you a wonderful day!
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Categories not working on product page

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