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Error accessing a page editor in Elementor

Viewing 7 posts - 1 through 7 (of 7 total)
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    Posts
  • February 14, 2022 at 6:29 pm #352960

    albertolobatodsgn
    Participant

    Hello,
    I have a problem when trying to access the editor of an Elementor page. As much as I have tried options, I cannot access and this warning popup appears that I attach a screenshot.

    Can you help me please?

    Thanks

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    February 15, 2022 at 12:59 am #353028

    Elise Noromit
    Member

    Hello,

    Please deactivate all the plugins except these ones:

    Slider Revolution
    Elementor
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    In case, the problem remains, even after all the plugins are deactivated, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards

    February 18, 2022 at 1:58 pm #354256

    albertolobatodsgn
    Participant

    Hello,
    thanks for your reply.

    Once the deactivation of all the plugins except those indicated, the page continues without loading.

    I leave you access credentials so you can check what is happening because it is not the reason for a plugin.

    Thanks in advance.

    February 18, 2022 at 2:00 pm #354257

    albertolobatodsgn
    Participant

    The page that has said editor access problem only the page called shop

    Thanks

    February 19, 2022 at 1:28 am #354380

    Elise Noromit
    Member

    Hello,

    The shop page is the functional page and it is not editable.

    If you have any questions please feel free to contact us.

    Best Regards

    February 21, 2022 at 1:04 pm #354814

    albertolobatodsgn
    Participant

    Ok so I assumed I couldn’t edit this page.

    Thanks for your help.

    February 22, 2022 at 12:41 am #354956

    Elise Noromit
    Member

    You are welcome! We are here to help.

    Wish you a wonderful day!

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