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Doesn’t show the icons above the information box

Viewing 16 posts - 1 through 16 (of 16 total)
  • Author
    Posts
  • February 21, 2022 at 1:56 pm #354841

    [email protected]
    Participant

    Hello,
    Above the footer doesn’t shown in the information box the icons such as the attachment. Any idea?

    Best Regards,
    Tigka Maria

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    February 21, 2022 at 6:29 pm #354901

    Elise Noromit
    Member

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    Please insert the site admin access into the Private content below the message area. We will check your site settings. Please confirm the permission to deactivate the plugins not related to the theme and reload the demo

    Best Regards

    February 22, 2022 at 7:10 am #354997

    [email protected]
    Participant

    Hello,

    The credentials are: in the private content.
    Yes you can deactivate the plugins not related to the theme and reload the demo if it is appropriate.

    Thanks in advance.

    February 22, 2022 at 8:02 pm #355164

    Elise Noromit
    Member

    Hello,

    You provided the site URL only.

    Please include the user ID and password I will need admin rights.

    Best Regards

    February 23, 2022 at 7:11 am #355236

    [email protected]
    Participant

    Hello,

    The credentials for WordPress is in the private content.

    February 24, 2022 at 9:26 am #355731

    Elise Noromit
    Member

    Hello,

    I have duplicated the original block and icons are not shown.

    Please deactivate all the plugins except these ones:

    Slider Revolution
    WPBakery Page Builder
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG
    Switch to the parent theme.

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    Best Regards

    February 24, 2022 at 11:12 am #355758

    [email protected]
    Participant

    Hello,

    The problem doesn’t solved. I deactivated all the plugins and switch to the parent theme.

    February 25, 2022 at 10:55 am #355964

    Elise Noromit
    Member

    Hello,

    Please contact the host support and ask them to enable file_get_contents

    Best Regards

    February 25, 2022 at 4:51 pm #356047

    [email protected]
    Participant

    Hello,

    I will send email to my hosting to enable the file_get_contents?

    February 26, 2022 at 1:54 am #356110

    Elise Noromit
    Member

    Hello,

    Ok. and let us know if the problem persists.

    Best Regards

    February 26, 2022 at 9:30 am #356160

    [email protected]
    Participant

    Hello,

    I contact with my hosting and they replied that we can’t do any action on their part. Please give me more details about this issue;

    Best Regards

    February 27, 2022 at 1:03 am #356261

    Elise Noromit
    Member

    Hello,

    Did you ask them if this file has been enabled: file_get_contents

    Best Regards

    February 28, 2022 at 11:37 am #356413

    [email protected]
    Participant

    Hello,

    They said from my hosting that they enable the file get contents and to control it.

    Can you see if they enable it please?

    March 1, 2022 at 1:02 pm #356640

    Elise Noromit
    Member

    Hello,

    Now all the icons in the footer are visible: https://gyazo.com/610980c54d24398817025916a6f05bb5

    If you have any questions please feel free to contact us.

    Best Regards

    March 1, 2022 at 1:17 pm #356649

    [email protected]
    Participant

    No, I haven’t any questions.
    Thanks a lot. Close the ticket.

    March 2, 2022 at 12:56 am #356769

    Elise Noromit
    Member

    You are welcome! We are here to help.

    Wish you a wonderful day!

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Viewing 16 posts - 1 through 16 (of 16 total)

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