URGENT: Product page long description has become distorted/corrupted
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Greetings!
Last week I published a product page with a complex long description, adapted for both desktop and mobile views. Everything was working beautifully and then customers started telling us that the page looks weird.
Please take a look at the long description of this page:
https://www.wildguitars.co.il/product/positive-grid-spark-mini
All other pages on our website look just fine. I tried clearing the website cache as well as the product page’s cache, and I tried saving/updating it again.
I’d appreciate your urgent assistance with this, as the page is live and we are receiving many preorders for it.
Thanks,
Tom
Hello,
Could you please send us a screenshot of the problem you are writing about? Also, try to disable all external plugins temporarily so we can check what is wrong.
Kind Regards
Hi Artem, thank you very much for the prompt reply. I have uploaded a screen recording for you.
https://we.tl/t-M2QDXAQWMT
Unfortunately I can’t disable external plugins because this is a live website with hundreds of customers browsing it at any given moment. This page doesn’t exist on our staging website. I can try and create it there if you’d like.
Best regards,
Tom
Okay, I’ve created the page on the staging website and you can clearly see the difference.
https://www.wildguitars.co.il/product/positive-grid-spark-mini
https://dev2.wildguitars.co.il/product/positive-grid-spark-mini/
At first I thought the issue is only with this page, but after doing some further research it looks like additional pages are affected.
Please compare the long descriptions of these two pages:
https://www.wildguitars.co.il/product/meters-novu-1/
https://dev2.wildguitars.co.il/product/meters-novu-1/
We see some unknown CSS file that affects blocks on your video https://prnt.sc/sGBlSXH9W3qr
Try to remove this CSS file and test how it works.
You are true professionals. A few days ago I added some HTML code to the footer for a navigation button; I never imagined that it would mess up our pages like this. Thanks so much for finding this, I have passed on the information to my developer who will look into it.
Best regards,
Tom
We are always happy to help. Let me know if you need any further assistance.
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