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please, I need help! All the icons of the theme disappear

Viewing 8 posts - 1 through 8 (of 8 total)
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  • March 8, 2022 at 6:14 pm #358851

    Eleonora P
    Participant

    Please I need help, my site has been online for a few months and I have worked a lot on it but often all the icons of the theme disappear, then come back after hours, then disappear again. Can you help me solve? I can’t go on like this

    March 9, 2022 at 2:33 am #358932

    Elise Noromit
    Member

    Hello,

    The problem is caused by incorrect HTTP and HTTPS configuration: https://domain.com is the actual site URL, however, http://domain.com is used in Dashboard > Settings > General. In this case, it is necessary to configure URLs correctly.

    If you have any questions please feel free to contact us.

    Best Regards

    March 9, 2022 at 9:47 am #359065

    Eleonora P
    Participant

    Thanks, but in “Settings” -> “General” I have set HTTPS, is it wrong then? Should I enter HTTP?

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    March 9, 2022 at 9:50 am #359070

    Artem Temos
    Keymaster

    Hello,

    As we can see, all icons are displayed correctly now. Please, let me know when the error appears again so we can check.

    Kind Regards

    March 10, 2022 at 1:18 pm #359598

    Eleonora P
    Participant

    It’s happening again! 🙁

    March 10, 2022 at 1:47 pm #359620

    Artem Temos
    Keymaster

    Strange, but Theme Settings and Header builder CSS files are removed from your server. Try to resave the header and Theme Settings to generate new files and test how it works.

    March 11, 2022 at 9:45 am #359847

    Eleonora P
    Participant

    I just saved the General Settings and the Header Builder but I didn’t fix anything!

    March 11, 2022 at 10:41 am #359868

    Artem Temos
    Keymaster

    As we can see, it works correctly at the moment https://gyazo.com/0b7e5280953343a1b485670247e0fdba

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Viewing 8 posts - 1 through 8 (of 8 total)