Home › Forums › WoodMart support forum › Product thumbnail image missing after update

Product thumbnail image missing after update

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • March 10, 2022 at 4:15 am #359342

    itsterry0908
    Participant

    Hello,

    After update, product thumbnail image missing, is it new feature or bug?

    Attachments:
    You must be logged in to view attached files.
    March 10, 2022 at 7:14 am #359370

    Artem Temos
    Keymaster

    Hello,

    Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

    Thank you in advance

    March 10, 2022 at 8:54 am #359413

    itsterry0908
    Participant

    Hello,

    Very weird, I have tested on staging site, it works well with all plugins activated, but not working on live site, same setting on both site. I see a notice on staging site: Thumnail regeneration is running in the background…….but I cannot see this notice on live site.
    Please do not deactivate any plugins on live site, currently have ads running.

    • This reply was modified 3 years, 5 months ago by itsterry0908.
    Attachments:
    You must be logged in to view attached files.
    March 10, 2022 at 9:08 am #359425

    Artem Temos
    Keymaster

    Sorry, but we need to be able to test how it works without plugins and child theme on your live website. Otherwise, we are not able to detect the problem.

    March 10, 2022 at 3:00 pm #359659

    itsterry0908
    Participant

    Hello,

    Problem solved by disable minify JavaScript.

    March 10, 2022 at 3:05 pm #359665

    Artem Temos
    Keymaster

    We are glad that you sorted it out. Feel free to contact us if you have any further questions.

  • Author
    Posts
Viewing 6 posts - 1 through 6 (of 6 total)

The topic ‘Product thumbnail image missing after update’ is closed to new replies.