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Critical error after Template Library and Redux Framework update

Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • March 10, 2022 at 6:08 pm #359709

    AG
    Participant

    Hello,

    We are facing a critical error generated by Template Library and Redux Framework module. The error occurred when trying to duplicate a product. Ever since, we can’t edit any products. Every time we try, a blank screen appears informing us that our site has suffered a critical error.

    We mention that we updated the module just before the error occurred.

    If you could help us, we would really appreciate it.

    Thank You!

    March 11, 2022 at 11:02 am #359876

    Elise Noromit
    Member

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    Please disable Redux and CMB2 plugins they are no more required, update the theme to the recent version.

    If the problem persists, insert the site admin access into the Private content below the message area.

    Best Regards

    March 11, 2022 at 1:43 pm #359955

    AG
    Participant

    Thank you for your reply,

    Yesterday we deactivated the module to check if the problem persists but this greatly affected the appearance of our site. I don’t know if it’s related but we created the pages using the WPBakery module.

    We want to know to what extend will disabling the modules and updating the theme affect the way our page looks?

    March 13, 2022 at 10:25 pm #360369

    Elise Noromit
    Member

    Hello,

    Please insert the site admin access into the Private content below the message area. We will take a closer look to the theme version and plugins.

    Best Regards

    March 14, 2022 at 7:45 am #360427

    AG
    Participant

    Thank you,

    Please, use the following credentials:

    • This reply was modified 2 years, 8 months ago by AG.
    March 14, 2022 at 11:49 pm #360776

    Elise Noromit
    Member

    Hello,

    You need to update your theme.

    I would recommend you arrange a staging site and install a new WordPress installation.

    Install the theme and upload the demo (if you want a demo) then, recreate the header.

    Then recreate or migrate the footer and all the widgets area. As soon as you finish the site configuration, delete all unnecessary demos, and import-export the content from your live site.

    Finally, you can add the other plugins from the live site one by one checking the site. Then as soon as the site is ready you can move it to the live site. Please check and follow this manual: https://xtemos.com/docs-topic/4-x-to-5-0-migration-guide/

    If you have any questions please feel free to contact us.

    Best Regards

    March 15, 2022 at 6:14 pm #361112

    AG
    Participant

    What do you recommend for creating a staging site?
    Is WP Staging plugin a good option?

    Thank you.

    March 15, 2022 at 11:27 pm #361143

    Elise Noromit
    Member

    Hello,

    Please contact your host support they would help you to create a staging site correctly.

    If you have any questions please feel free to contact us.

    Best Regards

    April 1, 2022 at 10:11 am #365668

    AG
    Participant

    Hello,

    We managed to create the staging site, we updated the theme and we pushed it to live.

    Unfortunately, we noticed other problems.

    Our site doesn’t display correctly after we clear the cache, It’s like it doesn’t even read the custom CSS at all. We had to disable WP Rocket, then the site gets back to normal but it loads very slow.
    Do you have any idea why is this happening?

    The other thing that we noticed is that if we turn on lazyloads, the site can’t load some of the images so we had to turn it off.

    Also, every time we make a change in the backend, it takes a long time for the page to load completely. the message “waiting for placeholder.com” appears. This happens especially when we make changes in the theme settings.

    Can you please help us.

    Thank you!

    April 3, 2022 at 6:30 pm #366015

    Elise Noromit
    Member

    Hello,

    Please enable the cache plugin and clear all the cache, your website performance may suffer from the content you have added to your website. It may happen in case of too many plugins, large not optimized images or other resources. Please check this manual containing detailed instructions on how to optimize your site: https://space.xtemos.com/wordpress-performance-optimization-the-ultimate-guide-in-2021

    If you have any questions please feel free to contact us.

    Best Regards

    April 3, 2022 at 6:34 pm #366016

    Elise Noromit
    Member

    Hello,

    Please enable the cache plugin and clear all the cache, your website performance may suffer from the content you have added to your website. It may happen in case of too many plugins, large not optimized images or other resources. Please check this manual containing detailed instructions on how to optimize your site: https://space.xtemos.com/wordpress-performance-optimization-the-ultimate-guide-in-2021

    If you have any questions please feel free to contact us.

    Best Regards

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Viewing 11 posts - 1 through 11 (of 11 total)