payment gateways problems

This topic has 6 replies, 2 voices, and was last updated 2 years, 11 months ago by Elise Noromit.

Viewing 7 posts - 1 through 7 (of 7 total)

Author

Posts
March 11, 2022 at 7:41 pm #360019

Pachango
Participant

Hi,

We are just connecting “OpenPay” payment plugins, but something seems to be wrong; credit card payment settings are saved “fine” as they are confirmed at the settings, but once trying to make a payment in sandbox mode it just shows an “unknown error”. In the other hand, if trying to save settings for bank transfer and at POS deposits, it shows an immediate error but it actually allows using them as payment option and let you go all the way with the payment.

We have used this same payment oion in previous projects without any trouble, would you please take a look at the whole thing?.

Attached are a few images, URL, login and password.

Attachments:
You must be logged in to view attached files.

March 12, 2022 at 11:11 pm #360227

Elise Noromit
Member

Hello,

Please make the full backup of your site and check the issue on the Storefront theme to detect if our theme causes the problem. Storefront is a free theme developed by WooСommerce.

Best Regards

March 14, 2022 at 4:40 pm #360724

Pachango
Participant

Hello Elise,

Switched to Storefront and got the same error (attached is a screenshot) while trying to use credit card option, and went though while using bank transfer and at store payment.

Rgds,

RB

Attachments:
You must be logged in to view attached files.

March 14, 2022 at 4:54 pm #360730

Pachango
Participant

Just created a “test” site so we can do whatever tests are needed, also changed the main language to english so it will make it easier for you.

Pls. find below all the login info.

Rgds,

RB

March 15, 2022 at 1:27 am #360792

Elise Noromit
Member

Hello,

It means WoodMart does not influence or cause the problem if you see the same on the Storefront. Please contact the plugin support as we do not have instructions on how to fix that.

If you have any questions please feel free to contact us.

Best Regards

March 15, 2022 at 1:42 am #360797

Pachango
Participant

Hi Elise,

Just fixed the problem, it was a mixture of the plug in, siteground and a brief adjustment to the template.

Thnx. for the follow up.

Rgds,

RB

March 15, 2022 at 9:58 am #360932

Elise Noromit
Member

You are welcome! We are here to help.

Wish you a wonderful day!
Author

Posts