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Impossible to save the theme options

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • March 12, 2022 at 11:49 am #360149

    Marie-Claude
    Participant

    Hello,

    When I save the theme options I get the following error message “Forbidden
    You don’t have permission to access this resource” with a blank page. How can I correct this problem?

    wp version : 5.9.2
    Woodmart version : 6.3.2

    Thanks !

    March 12, 2022 at 12:17 pm #360155

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    First of all thanks for choosing our Theme, we are glad to be you in the WoodMart WordPress family :).

    Try to disable mod_security on your server. It seems to block Theme Setting’s “save” requests. Contact your hosting provider for help.

    Best Regards

    March 13, 2022 at 2:48 pm #360303

    Marie-Claude
    Participant

    Hello,

    Thank you for your answer. Deactivating this option makes the site vulnerable! Would you have another solution? Is a patch planned in future updates?

    Thanks in advance

    March 14, 2022 at 7:32 am #360419

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    It is not required to be disabled completely. Some requests can be whitelisted. You need to provide them with the requested information so they can whitelist this particular request.

    Best Regards

    March 16, 2022 at 2:06 pm #361391

    Marie-Claude
    Participant

    Hello,

    Thank you for your feedback. Could you please specify the requests? Are there any instructions to add to the .htaccess?

    Thanks in advance

    March 17, 2022 at 7:41 am #361559

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    You need to consult with the hosting provider. We don’t have instructions about how to whitelist this particular request. This Request will appear when you save Theme Settings.

    Best Regards

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Viewing 6 posts - 1 through 6 (of 6 total)