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Viewing 6 posts - 1 through 6 (of 6 total)
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  • March 15, 2022 at 10:53 am #360965

    shweta
    Participant

    Hi

    We are facing some issues on the front end of the website. Products are not displaying correctly.

    For Example- Ekstra Collection only shows 1 product ( 2 variants).
    Can you please check this issue?

    Best

    March 16, 2022 at 1:22 am #361159

    Elise Noromit
    Member

    Hello,

    Could you kindly advise the steps to reproduce the problem? I am checking and I cannot catch the problem: https://gyazo.com/cead0e96a414caa3355c8e9cda44f7fa

    If you have any questions please feel free to contact us.

    Best Regards

    March 23, 2022 at 3:29 am #363203

    shweta
    Participant

    Hello,

    This product not showing on the collection page? I have already selected the variation there is not one product and there are other products that are creating this issue. it was working properly earlier. this problem suddenly happened. kindly check and resolved this issue asap my website is already lived. for better understanding please find the screenshot attached.
    Product Page: https://savvyandgroovy.com/product/ekstracardwallet/?attribute_pa_color=tan
    Collection page URL: https://savvyandgroovy.com/shop/?filter_collection=ekstra-collection

    Best

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    March 23, 2022 at 10:53 am #363333

    Elise Noromit
    Member

    Hello,

    I am not sure I have caught your idea. If you mean the attribute does not appear in variation, you need to enable it for variation https://prnt.sc/wRiBTjrI2e5g then you will be able to create the variation and select it from the drop-down.

    Best Regards

    March 24, 2022 at 3:35 am #363498

    shweta
    Participant

    Hello Team,

    Each main product has variations. But those variations products have external links. We are not able to see the variation products on the collection page. Please suggest how to resolve this. for better understanding please find the screenshot attached.

    best

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    March 25, 2022 at 1:02 am #363852

    Elise Noromit
    Member

    Hello,

    Please make the full backup of your site and check the issue on the Storefront theme to detect if our theme causes the problem. Storefront is a free theme developed by WooСommerce.

    Best Regards

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Viewing 6 posts - 1 through 6 (of 6 total)